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Dav
Level 5

How do I extend my time from getting QuickBooks Community logout pop-up?

 

Hi -

 

On the QuickBooks Community site, how do I prolong my time from getting the pop-up screen asking if I'm still using the site?  If I don't reply quickly, it will log me out.  

 

It seems that this pop-up comes up extremely frequently, while I"m at my computer looking at the site.  How do I extend the time from getting this logout pop-up?

 

 

3 Comments 3
Jayson_E
QuickBooks Team

How do I extend my time from getting QuickBooks Community logout pop-up?

Thank you bringing up the frequent pop-ups on the QuickBooks Community site, Dav. It’s great that you’re actively using the site. Let me provide you with some tips to help you manage this effectively. 

 

Once logged into QBC, you can remain active without a session time limit. However, if you encounter frequent log-out prompts, this may occur when using other Intuit websites simultaneously in the same browser tab.

 

To avoid these interruptions, it's best to keep the QBC open in its tab or window while using other Intuit services separately. This way, you can use multiple services without affecting your login status.

 

If the issue persists and you're not logged into other Intuit services in the same tab, consider using different devices or supported browsers. This can help maintain your session and reduce the frequency of logouts.


Additionally, I've included a link to QuickBooks help articles you can browse and explore for future reference: View all QuickBooks help articles.

 

If there’s anything else you’d like to know about your login duration on the QuickBooks Community, don't hesitate to add a reply below. We're just a click away.                                   

Dav
Level 5

How do I extend my time from getting QuickBooks Community logout pop-up?

Hi -

 

While I'm on the site, and typing a question or response, I keep getting this Intel pop-up for a satisfaction survey.  It's very disruptive and can lead to a user making typos since it  appears while typing!

 

Can you stop that disruptive Intel survey pop-up?

 

 

FishingForAnswers
Level 10

How do I extend my time from getting QuickBooks Community logout pop-up?

@Dav  It's hardcoded into the website; as I recall, until you take it, it will pop up every 5 minutes or so.

 

This will occur on every fresh login.

 

While there isn't a way to stop it, it is noteworthy that you do not appear to need to stay 'signed in' to use most of the community space here.

 

It does boot you out eventually anyway, but I normally log in once, close my browser, and reopen it. It has me 'signed out' in the sense that the Sign In button is displayed, but the actual Community login remains active across several days to weeks.

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