How do I fix a receipt upload issue?

We appreciate you reaching out and sharing the details of the error message you've encountered while attempting to upload your receipts, Reformisano.

To begin, are you uploading your receipts using your QuickBooks Mobile app? If so, we can troubleshoot this by clearing the app's cache, which may help resolve any issues.

This specific error can sometimes occur due to connectivity issues, file format incompatibility, or browser difficulties. Here's how:

For iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

This will free up the storage without deleting your app's documents and data.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, you can uninstall and reinstall the app to provide a fresh start with updated settings and fixes.

Otherwise, if you're uploading your receipts through a web browser, we recommend accessing your QuickBooks account in an incognito or a different supported browser to ensure everything works smoothly.

You can leave a reply below if you have further questions or concerns.

Hi @reformisano,

I wanted to check in and see how things are going. Did the solution we provided work for you? Hopefully, everything is now running smoothly. If it’s not, just let me know.

We’re here and happy to help if you need anything else!