Let's figure out why you're seeing this message and carry out some troubleshooting steps to save your work, harrisjinc.
Before we begin, I'd like to know where you encountered this message. Is it during the management of bank transactions or while attempting to save a sales entry like an invoice? Any extra details will assist us in confirming any known issues related to this matter.
In the meantime, please review the Audit Log to see all modifications made in your company file. It will help us determine if someone else is currently working at the same time as you. Follow the steps outlined below.
- Go to the Gear icon and select Audit Log.
- Filter the User, Date Changed, and Events to narrow down the results.
- Scan the generated list.
Once confirmed, you can ask them to log out temporarily while you save your work.
However, if there's no activity in the Audit log, access your QuickBooks account via a private browser. This doesn't retain local files, so it helps rule out the possibility of a webpage issue. Use these keyboard shortcuts:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
Save your work from there. If this works,
clear the browser's cache to remove the built-up cache to eliminate accumulated data in your default browser and start fresh. You can also consider other supported browsers as alternatives.
Here's a detailed article that provides more information on how to monitor actions in the audit trail:
Use the audit log in QuickBooks Online
Additionally, these resources might help you with adjusting your templates and registering customer settlements:
Keep your posts coming if you need further help navigating the product or performing QuickBooks tasks. I'll be here to share more resolutions to your situation. Take care.
