Hi, ontime9007.
I notice that you shared a similar concern about giving a refund to a customer in QuickBooks Online. My colleague already replied regarding this matter. You can respond to that through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-how-can-issue-a-customer-a-refu...
As always, the Community team is available 24/7 if you have further questions or concerns regarding your QuickBooks account. Feel free to leave a reply below or post another question so we can address it.
