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mhiller-awfw-org
Level 1

How do I remove a Failed Bill Payment?

If a Bill Payment failed and a refund has already been received, how do we clear the Failed Bill Payment out of the system? We have a couple that we haven't been able to remove. Thanks in advance!

1 Comment 1
Kurt_M
QuickBooks Team

How do I remove a Failed Bill Payment?

Hi there, Mhiller. We'll help you clear those failed bill payments inside QuickBooks Online (QBO).

 

Inside the program, you can void the bill payments. This way, the bill transaction will reopen, and then you can start re-processing them again. We'll write down the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, go to the Expenses tab.
  3. In the Expenses tab, select Bills.
  4. In the Bills section, locate the bill with bill payment.
  5. Click the Dropdown arrow button below the Action column, and then select View/edit bill.
  6. Below the Payment Status, click the payment made and then uncheck the bill payment.
  7. Enter zero in the Amount field.
  8. Once done, click the Save and close button.

 

For more details, you can visit this page: Void or delete transactions in QuickBooks Online.

 

In addition, you can check these articles to help you keep track of your transactions, modify your business report, and manage expenses inside the program:

 

 

If you need further assistance managing bills inside QuickBooks, know we're always ready to help you anytime. Don't hesitate to comment below so we can respond as soon as possible. Have a good one.

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