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angel11
Level 2

How do you get customer service? I have been trying for about an hour. just a big run around

The call back hangs up on you, the bot is stupid
3 Comments
Just_me
Level 8

How do you get customer service? I have been trying for about an hour. just a big run around

There have been SOOOO many complaints about this.  

All yo ucan do is keep trying.  Maybe try the chat, instead. Or even, post your question here, if no access to your account is needed.  

 

Good luck. 

angel11
Level 2

How do you get customer service? I have been trying for about an hour. just a big run around

I almost got some help from someone via twitter, but they were not correct.  Honestly, I had to wait until the next day for my "appointment" , and for the second appointment  I was scheduled for.  The first one sent me an email saying I missed it.  They never called.  Then they called that afternoon.   Until today, I couldn't even reply to you.  I stand by the fact its horrific customer service.

JamesDuanT
Moderator

How do you get customer service? I have been trying for about an hour. just a big run around

Hello there, angel11.

 

This is not the experience we want you to encounter with our phone support representatives. There's a posibility that the one contacted you was having a technical issues. Hence, the interaction with them was interrupted or unable to reach out.

 

We'd recommend reaching out to them again so they can review your account. They can also check what happened to your previous records regarding your concern: QuickBooks Online Support.

 

Meanwhile, we'd like to know more about your concern. We might be able to share some insights about this. Not just us but also the other QuickBooks users, developers, engineers, and other accounting professionals can share their knowledge.

 

We'll be right here if you need anything else.

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