We received several charge backs on a customer who really didn't know what she was doing when she filed against one charge processed in error and it reversed all her payments for the last 5 months. We now have to record the reversals and the fees charged that will be covered by her. How do you record the reversal of a credit card charge and add a fee like with a returned check?
This sounds like you are saying to create a credit memo for the customer who owes us money? The screen shots are small and hard to see/read but I'm not following this process. They owe us the funds back along with the fee for the reversal of the charges.