cancel
Showing results for 
Search instead for 
Did you mean: 
nks1
Level 1

How do you talk to a live person when you can't get into your program to click onto HELP?

How do you talk to a live person when you can't get into your program to click onto HELP?

1 Comment 1
MaryJoyD
QuickBooks Team

How do you talk to a live person when you can't get into your program to click onto HELP?

I can help you with reaching out to our live customer support, @nks1.

 

Can you tell us more about the concern you're having right now? I'll surely get back to you with the best solution as soon as possible. 

 

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime at any day.

 

If you can't get into your program, you can message us outside of the product. Let me show you how:

 

  1. Go to this Support link and choose QuickBooks Desktop from the dropdown menu. 
  2. Click on Continue
  3. In the What can we help you with? page, provide all the necessary information and click on Continue

 

You can choose Get a call to arrange a callback from a support agent or Start a chat to chat with them directly.  

 

Check this article for detailed guidance in reaching out to our Customer Support: Contact QuickBooks Desktop support.

 

You can also refer to the following article to help you resolve the error you're having when trying to open your company file: Resolve Error -6000, when opening a company file.

 

I'm always here if you need help with your account. Let me know by leaving a reply below. Take care and have a great rest of the day!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up