How to a reach phone tech support?

Thanks for posting here today, @Phil Lazzar.

I'll be happy to assist you with your QuickBooks concern. If I may ask what specific questions you have for QBO, so I can answer them for you. You can also check out our general QBO topics with articles. It has information with step-by-step instructions to guide you.

Here's the link: View all articles for QuickBooks Online.

However, if you still need to speak with one of our phone agents, you can reach them during our support hours. From Monday - Friday 6:00 AM to 6:00 PM Pacific Time and Saturday 6:00 AM to 3:00 PM Pacific Time.

Additionally, our chat support representatives can also route you to our phone agents. Learn more about it in this guide: QuickBooks Online Support.

Don't hesitate to reply to me anytime by leaving a comment below. I'll be around for you. Take care and have a fantastic day ahead.

WE ARE UNABLE TO RESUBSCRIBE. PLEASE CALL BACK [Removed by Moderator]

Hello, info1622. 

The Community space is where users get help and the answers they need. That said, I'll give it a shot to help you re-subscribe. 

What error or issue did you encounter when re-subscribing? More details would definitely help me come up with a solution. 

For now, I'll lay down a bunch of reasons why you're unable to re-subscribe in QuickBooks Online:

• Make sure you're the master or company admin. Only they can proceed with the renewal of your subscription.
• Ensure the card is valid with the correct details. Make sure the billing address matches with the one in the card.
• The card must be active with enough credit limit. If its expired or there's not enough limit, you'll want to use another card. 

If you encountered a specific error message, then this might be caused by a cache-related issue. To confirm and fix this, you'll want to use an incognito window (best way to rule out cache-related problems): 

• Chrome: Ctrl + Shift + N.
• Internet Explorer or Firefox: Ctrl + Shift + P.
• Safari (for new versions): hold down Command + Shift + N.

Next, log in to your QuickBooks Online account and re-subscribe from there. When you're able to do so, go back to the regular browser and clear the cache. Close out any instances to apply the new cache data. Alternatively, you can use another supported browser. 

However if you still want to speak with our agents, you'll want to contact us directly from the program. We're unable to access your contact details in a public space (and our Community agents won't be able to call you).

You can follow these steps to speak with our phone or chat agents: 

1. Click the Help menu. 
2. In the chat box, type "cannot resubscribe" or anything similar. 
3. Select the I still need a human option.
4. Click the Get help from a human link. 
5. Choose how you want to reach us.

After re-subscribing, I'm sure you'll have tasks to tend to in QuickBooks Online. If you need help taking care of them, you can visit our articles from the QuickBooks Online articles list page. They're packed with helpful information and guides to help you complete your tasks. 

I'm always up and ready to help you with your QuickBooks Online account or subscription. Just reply here and I'll sort things out for you.