How to fix "employee profile needs your attention before you can pay them" error

I understand how crucial it is to have a smooth and seamless payroll process, @mahe04-outlook-c. I am here to assist you in fixing the error you are encountering, @mahe04-outlook-c.

After reviewing our system, it has been verified that there is a current problem with the payroll which causes an error message to appear stating, "Employee profiles need your attention before you can pay them." Our team of product engineers is working diligently to resolve this issue at the earliest.

Considering this, I suggest contacting our QuickBooks Online support team to ensure that you are included in the list of users impacted by this issue. By doing so, our engineers can evaluate the extent of the problem and provide you with regular email notifications as they work towards a resolution.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Choose Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

While we are working on resolving this issue, I suggest that you check out the following articles to help you assign pay schedules and modify employee data in QBO: 

• Set up and manage payroll schedules
• Edit or change employee info in payroll.

I appreciate your patience and understanding while we work towards finding a solution that will allow you to process payroll consistently.

@AbegailS_ 

RE: After reviewing our system, it has been verified that there is a current problem with the payroll which causes an error message to appear stating, "Employee profiles need your attention before you can pay them." Our team of product engineers is working diligently to resolve this issue at the earliest.

If that were true it would already be fixed.

Did you find a fix to this? I am having the same error

Warm welcome, @Lthornepta. I see that you're encountering the "employee profile needs your attention before you can pay them" error. I understand the importance of staying updated with the investigation. 

Upon checking here, the investigation that my colleague mentioned is still in progress. Rest assured, our engineers are working diligently to resolve it and get your business up and running again. 

If you want to be added to the list of affected users, I recommend contacting our customer care team. This way, you'll receive email updates when the issue is resolved. 

Here's how to reach our support:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

Moreover, you can run a payroll report to see a detailed summary of your company's payroll expenses, including employee salaries, bonuses, taxes, and other related costs. 

You can return to me again if you need help with other QuickBooks-related concerns. Tap the reply button to enter your response. 

The Support team ran my payroll. I am not sure what they did and how they did it. They did not explain me the issue clearly. I was told that the error will not happen again. This was a chat session. 

If the issue persists, i may have to talk to a live support person.