Hello, Page-Perkins.
Thanks for bringing your question forward here in the Community. I'm happy to provide you with info to start a case for QuickBooks Online.
In this instance, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents will be able to open a new case for you, as well as direct you on submitting documents for review. You can contact the team in a few steps. Here's how:
1. Click the Help (?) button.
2. Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
a. Start a chat with a support expert.
b. Get a callback from the next available expert.
The following article provides these steps if you ever need them again in the future: QuickBooks Online Support
Please feel free to reach back out if you have any other questions. I'll be here to lend a hand.
