How to see only the amount due for that invoice sent in QuickBooks Online?

Hi xenaranda!

I'm here to help you in receiving customer payments.

For the first question, it seems that you're referring to the total amount due of each invoice. If so, we can pull up the Open Invoices report that you can search on the Reports tab. This shows the unpaid invoices and statement charges, with totals for each customer. The Open balance column is where you can see the amount due for each invoice.

In regards to the second question, we can add the account summary to the invoice so your clients will be able to see the total outstanding balance. You can follow these steps:

1. Go to the Gear icon and select Custom form styles.
2. Find the invoice you're using and click Edit or click New Style and select New to create a new one.
3. From the Content tab, tap the body section or middle part of the preview. From the Account summary section, check the Show on invoice box.
4.  Click Done to save it.

For your reference, here's how to customize sales forms and reports in QuickBooks Online to make them more presentable.

Need more help? Just leave a reply below and we'll respond as soon as we can.

What I mean is the template on the email.. like this how can I not see this one the total amount due? i just wanted to see the total for the invoice only.

Hi @xenaranda,

We want to help you with your questions about the invoice. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

Can you share with me the amount due for that specific invoice? If you can send detailed screenshots of the customer's transaction list including the details of the specific invoice you're trying to send, It would help us provide a timely solution on this.

In the meantime, you can check the following articles for some links about adding and categorizing payments, as well as how to view invoices that are due on a specific date range in QuickBooks:

• Record invoice payments in QuickBooks Online
• Report of invoices that are due on a specific day

Please know that you're always welcome to post any questions you have in this space related to the invoices. Have a great day ahead. 

You can see that I have a $499.00 invoice here:

But when I send this invoice this is what I see is this, the Total amount Due of $2,903.00. This is quite confusing to my customers.  It's confusing because if they click to pay, they can only pay $499.  It's not showing what else is due. Is there a way I cannot see the TOTAL amount Due $2,903

Hello there,@xenaranda.

Welcome to the Community. I'll help you with your concern about the invoice.

If you create and send an invoice, the balance due on the email and on the preview page should always match. Since different amounts are showing, I suggest deleting, and recreating the invoice. Then resend it to the customer. This way, we can isolate if the issue has something to do with that invoice only. 

First, let me show you how to delete the $499 invoice:

1. From the left pane, select Sales. Then select Invoices.
2. Locate the transaction, then select Delete from the drop-down.
3. Click on Yes.

Then, let's recreate and resend the invoice:

1. Select + New. Then select Invoice.
2. From the Customer drop-down, select a customer.
3. Choose an Invoice date.
4. Fill out the Product/Service column. Select +Add new to create a new product or service right from the invoice.
5. Fill out all necessary information.
6. Select the Tax checkbox, if applicable.
7. Click on the Save and send button.

You can review this article: Create invoices in QuickBooks Online. You can maximize steps 2, 3, and 4 if you want to manage invoices.

Please let me know if I can be of any additional help. Stay safe and have a great rest of the week!

Not working. The total amount due is the total balance due of that particular customer. How can I only show the amount on the invoice $499.00

Thank you so much! This is exactly what I need to see.

Hello, I have a 2021 quickbooks for Mac. The invoices I work with have multiple pages. The amount due is printing on all the pages.  How do I make it so it only prints at the last page? Our clients are getting confused.  Please let me know. 

Hello, I've looked through all of the responses to questions along these lines, but I do not have the "content" bar available to me on the Desktop Mac. Are you able to guide me through how I could adjust the template to show the Balance Due ONLY on the last page of the invoice? Thank you! Mel

Thanks for following this thread, @mel2022. Allow me to share some information about customizing your templates in QuickBooks Desktop for Mac (QBDT Mac).

The Content bar shown above is only applicable in QuickBooks Online. In QBDT Mac, you can use the Layout Designer to pick the fields you want to display on your form:

• Header
• Customer
• Fields
• Columns
• Progress
• Footer
• Print
  

Being able to print the balance due on the last page would be helpful as it helps avoid any confusion. I'll relay this message to our team in concern here on my end and add your vote for this one.

You can also share your thoughts and ideas about this matter through your account. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers. 

Here's how:
 

1. Choose QuickBooks and select Preferences.
2. On the Preferences pane, select Feedback.
3. Click the Enable sending usage data to Intuit check box. The preference is enabled by default.
4. Close the Preferences window.
5. From this pane, you can follow a link to the QuickBooks Desktop Mac online forum and/or to an online form for submitting feedback.

I'm always here if you need further assistance with customizing your sales forms. Have a good day!

@LieraMarie_A  - Hello, this does not solve the problem on Quickbooks for Mac. If I remove the balance from the invoice fields, from the footer, it will remove the balance due completely. All I need is for the actual balance due to show on the last page.

How can this be accomplished?