How to solve a problem with standard 3-part check printing where the sample check setup is perfect but the actual check only shows the top part, not middle or bottom?

Hi there, director-charles.

Let me help you fix the issue about printing standard 3-part checks in QuickBooks Online. You can start by loading some blank paper into your printer for your test prints. That way you won’t waste actual checks if you need to fix the check alignment.

Also, make sure the printer is set up for QuickBooks so your checks align and print out correctly. Let me show you how.

1. Click + New, then Print checks.
2. Select Print setup.
3. Select your check type, voucher, or standard.
4. Select View preview and print sample. Then select Print.
5. Follow the on-screen steps to finish printing your sample check.
6. Put the sample print under a blank check. See if they line up correctly.

Once done, install or update Adobe Reader and fine-tune your check alignment. For the detailed steps, please browse this article and follow steps 2 to 4: Configure your print settings for printing checks in QuickBooks Online.

Now you're ready to print again your checks. If you're using your own check, make they're formatted for QuickBooks. If not, you can order QuickBooks-compatible checks from us.

Get back to me if you have additional questions by commenting below. I'll be right here to help you.

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@director-charles wrote: MyPascoConnect
I read the tutorials and spoke to support but the issue was not resolved. I was told to just create the same check 3 times and then it will show all three parts in print. That worked BUT I'd need to create each check 3 times and then delete the duplicates - seems like a lot of trouble for printing one check. We never had this issue with the desktop version, only since switching to QBO.

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I appreciate the information and advice you have shared. I will try to figure it out for more.

Thank you; I've done all of the above and was on call with three different representatives -- no one could resolve it so far. Anything else you could think of to fix this issue?

Thank you; I tried all of the above plus spoke with three representatives - no one offered a good solution yet. Any other ideas how I can fix the issue?

Thanks for the update, director-charles.

I appreciate you following the solution I've provided. We've checked your account and can see that you have an escalated case with the support team regarding the issue.

I assure you that this is being taken care of and please update us in case you haven't received any updates from the team by commenting below.

Don't hesitate to post again if you have other QuickBooks concerns. The Community forum is always open to help you.