I am getting an Error code:-81622

Try open the link on your incognito/private browser.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

I'd like to provide additional information, userafter-eight2911.

There are times that stored cache files can cause unexpected behavior within the system. To isolate these kinds of issues, you can try subscribing through a private browser as Fiat Lux - ASIA provided. To open one, you can use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different browser.

Once you've successfully signed up for your account, you can use this article on getting started with QuickBooks Online.

Let me know if you have other questions. Take care and have a great one!

I am having same issues. I have cleared cache etc.. i am trying to renew my subscription and still getting error code. ive even called support and they get same error code on there end

I'd also feel the same way when something isn't working, @4HisGlory19.

Beforehand, I appreciate your efforts in trying the troubleshooting steps above to get around this error code you've encountered.

Since you're done clearing your cache, I suggest logging in to your QBO using a private window. It doesn't use the existing cache files to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts, depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

You can also use another supported and up-to-date browser to narrow down the results. Otherwise, use another credit card if possible.

If the problem persists, you can always contact our QuickBooks Online Support Team so that they can investigate further. They may need to open a case if other users experience the same problem.

I know this hasn't been an easy process for you. I thank you for your patience while sorting out this query. I'll be around if you need further assistance. I'm very eager to help. Take care always.

I have cleared all the cache. Used a private window. Safari and Firefox. I am a Mac user and still get error code. I’ve been dealing with this since last February and customer support can’t seem to help me on the phone. I even received an email saying the issue was resolved with tech support but still same issues

I have cleared all cache. Tried in private window. Changed browser from safari to Firefox. Still same error code. I have called customer support several times and they can’t help me. A few months back they sent it over to tech support and I got an email saying issue was resolved but it isn’t. Very frustrated at this point as I need this for filing taxes and all my data. I haven’t Been able to resubscribe since February 22. Almost a year. 

@4HisGlory19 

Have you tried to use Paypal as the payment method?

I can see the inconvenience this has caused you, @4HisGlory19.

Before anything else, I'd like to appreciate you for following the steps given by my colleague.

To confirm, yes, there was a report evaluated by our Engineering Team and they've closed the investigation since they found a fix.

Since you're still getting the error, I recommend reaching out to our QuickBooks Online Live Support Team. I know that you've already contacted them but that's the best way we can do for now. This way, they can re-open the investigation and check again the cause of this behavior.

Additionally, refer to this article to help you get started with your QuickBooks Online tasks: Getting Started With QuickBooks Online.

If you have any other QuickBooks queries, just tag my name in the comment section. I'm always available to assist you further. Have a great day.

I just tried PayPal. Still getting error

Yes and still getting error

I appreciate you for getting back to us, 4HisGlory19. I'm here to provide additional information and fix this error in no time.

The error code 81622 can also be caused by invalid account details. With that, I'd suggest checking with your bank to see if you have the correct account information.

Ensure to use one of the acceptable cards below. This way, you can renew your subscription successfully without getting an error.

• Visa
• MasterCard
• American Express
• Discover. 
• Direct Debit. The card must have a US-based billing address. Note: US territories are excluded.

If the same thing happens, please give us a short call, as advised by my colleague above. We understand that you've already called our Support Team. Still, we'd like to investigate this further to see why it's still happening on your end. To contact us, go to the Help and Contact us.

I've got some articles for you. Each of them contains information about managing your billing and subscription.
 

• Manage billing, payment, and subscription info in QuickBooks Online.
• Manage QuickBooks account.

You can update us here on how these go. Also, if you have other concerns with QuickBooks Online tasks and subscriptions, please know that I'm here to help you anytime. Take always.

Yes all my banking is correct. I have 4 or 5 cards on file. None of these work. 
Will I be able to speak with one of you on this forum? 

I appreciate you getting back, @4HisGlory19. I'll guide you to the right support to investigate this issue further.

We can only address your concern by adding a reply here in the Community forum. If you want to talk or interact with a live representative, you can set a scheduled callback or message an agent through your QuickBooks Online (QBO) account.

Here's how:

1. Sign in to QuickBooks.
2. Go to the Help (?) menu.
3. Click on Contact us.
4. Choose a way to connect with support.

You may also check the support's business hours from this link to contact them at your convenient time: QuickBooks Online Support.

Notify me in the comment section below if you have other QuickBooks concerns. I'm always here to help. Keep safe!