I am having issues with invoices and estimates now only printing the rate column. I see everything until I try to print. Please help

I can help you perform browser troubleshooting to ensure that your sales forms are printed perfectly, with every detail intact.

To assist you effectively, may I ask for more details about the issues you've encountered? Any additional information will be highly appreciated.

In the meantime, let's start with browser troubleshooting by accessing your account in a private/incognito window. Issues like being able to print sales forms but only seeing the rate column can arise due to accumulated cache.

To save you time, please use either of these shortcut keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once done, print an invoice or estimate again to check if the issue persists. If everything works perfectly, clear your cache so the system can start fresh. If the problem remains, please use another supported browser.

Additionally, you can check out these articles to learn how to print multiple sales forms and personalize them:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Email or print multiple sales forms in QuickBooks Online

Moreover, did you know you can schedule a free consultation with our QuickBooks Live Expert Assisted? They can offer tips and guidance about managing your QuickBooks Online account.

With those troubleshooting steps checked off, you’re now ready to print your sales forms without a hitch. Should any questions pop up or if you need extra guidance, please leave a comment below. I’ve got your back every step of the way.

We are having the same issue, it sounds like a QBO issue 

we have tried new invoice templates and different browsers 

Me too. If it helps you I just was on with an agent and they said it is odd behavior and they will have to have someone else contact me tomorrow. I will update here if I find out anything. Thanks for the information. 

I have tried everything. If it helps you I just was on with an agent and they said it is odd behavior and they will have to have someone else contact me tomorrow. I will update here if I find out anything. Thanks for the information. 

Hello, Beancounter123.

I see that you're experiencing issues printing invoices and estimates, with only the rate column printing. You have tried using different invoice templates and different browsers, but the issue persists. I highly suggest contacting our QuickBooks Live Support team. They have the specialized tools to look over your account and resolve this efficiently.

Here's how to connect with them:

1. Click the Help menu.
2. In the pop-up panel, go to the Search tab.
3. Hit the Contact Us button.
4. From the text box, type in your concern.
5. Click Chat with us.

Please check the availability hours to ensure your concern will be addressed.

Here's the best time to contact: Solopreneur, Simple Start, Essentials, Plus.

• M-F 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT

Advanced

• any time, any day.

To help streamline your workflow and save time, I've included an article that explains how to send emails to multiple addresses at once. This will allow you to focus more efficiently on growing your business: Email a sales form or report to multiple email addresses in QuickBooks Online.

As you continue, don't hesitate to reach out to our Community for assistance with any QuickBooks-related questions or concerns. We're always available to provide support, whether it's about printing invoices or any other topic. Feel free to reply below and we look forward to helping you.

I just started having issues this evening, I've tried clearing the cache, incognito, different browsers, deleting templates & creating new templates & still having issues with missing info on the invoice, I'm missing description & amount

Thank you for engaging with us here in the Community, imjmieslv72.
 

It appears that you've posted a duplicate post regarding missing invoice descriptions and amounts. My colleague, Jayson_E, has provided a recommended solution. I encourage you to review the response that was suggested. You can find it here: Invoice not showing all the active template fields.

Please feel free to come back and visit us here in the Community if you have any more questions about managing your invoices in QBO. We're always here to help and will make sure to respond to your inquiries as quickly as possible.