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Level 2

I am the Plan Administrator and I am Locked out of my QBO Account after the Intuit Tsheets Merge. Help!

Intuit, T-Sheets, and QBO merged and required one password for all three. Once I completed the required merge I am now locked out of QBO and I am the Administrator.  

 

Every chat and message board tells me to log into the QBO help center to get this fixed but I can't access it at all since I am locked out and I am the Administrator!! This is an urgent matter since we are working remotely and everyone is now locked out of QBO and is receiving the same message.  I need some assistance with this matter asap. 

3 Comments
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QuickBooks Team

I am the Plan Administrator and I am Locked out of my QBO Account after the Intuit Tsheets Merge. Help!

Logging in to your QuickBooks Online Account is my top priority, @N03l

 

Since you're locked out, I'd suggest contacting our Customer Care Team using our QuickBooks Online Sample Account. With this, our agent has the tools to generate a One-Time-PIN or Password, so you're able to log in back.

 

Here's how: 

 

  1. In the sample account, choose the Help menu on the top right, then click Contact Us
  2. Type your concern in the box, then hit Let's talk
  3. Choose either Start a chat or Get a call

        5. Complete the needed information and submit the request. 

 

To ensure we address your concern immediately, please check out first our support hours and types

 

To learn more about lockouts, check out this article: What to do when you are locked out of your account. 

 

I've also added these articles about FAQs in Tsheets and how to manage your QBO password. 

 

 

You can always come back here to the Community. I would be more than glad to help. 

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Level 1

I am the Plan Administrator and I am Locked out of my QBO Account after the Intuit Tsheets Merge. Help!

I need help ASAP

Highlighted
QuickBooks Team

I am the Plan Administrator and I am Locked out of my QBO Account after the Intuit Tsheets Merge. Help!

Hi there, @Nin2.

 

May I know what kind of help you needed? Any additional information would help us provide the best resolution for your inquiry.

 

However, if you're QuickBooks Online (QBO) account is locked out, I suggest following the steps provided by my colleague above to reach out to our support team. This way, they can help recover your QBO account and login into it.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help. Thanks for dropping by.

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