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sheridpage
Level 1

I am unable to access Quickbooks on line, I can log in but then the hour glass just spins and spins - any ideas??

 
1 Comment 1
Mark_R
QuickBooks Team

I am unable to access Quickbooks on line, I can log in but then the hour glass just spins and spins - any ideas??

Thanks for letting me know about this, @sheridpage.

 

I’m here to help make sure that you can access your QuickBooks Online and get you back to working order.

 

In the meantime, let’s perform some browser troubleshooting steps that can help us isolate this. Try logging into your QBO account using an incognito/private browser.

 

To use a private browser, here's how: 

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + P
  • For Internet Explorer: Ctrl + Shift + P
  • For Safari: Command + Shift + N

If it works, go back to your default browser to clear your browser’s cache so the system can start fresh. If private/incognito browsing doesn't work, let's try using a different browser, then try accessing your QBO account.

 

In case you still get the same result, you'll need to check if your browser is supported as well as the system requirements for QBO.

 

Feel free to leave a comment below if you have any other questions. I look forward to your response on this thread.

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