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lisa17
Level 1

I am updating the tax mapping in QuickBooks Online. I updated all the accounts in 2016, but the updates do not show in 2017. Do I have to re-map the accounts every year?

 
1 Comment 1
AldrinS
QuickBooks Team

I am updating the tax mapping in QuickBooks Online. I updated all the accounts in 2016, but the updates do not show in 2017. Do I have to re-map the accounts every year?

Greetings, lisa17.

 

Nice to see you here in the Community. I'm here with some insight to provide about mapping accounts in QuickBooks.

 

To clarify, are you trying to map accounts for tax forms in QuickBooks Online for Accountants? If so, then you don't need to re-map the accounts every year. However, since the updates didn't show up in 2017, then I'd recommend you reach out to our Customer Care Team.

 

They can pull up your account in a secure environment and further investigate why the updates didn't show up. Here's how you can reach them:

 

Contact QuickBooks Support

  1. Click the link to head to the Official Intuit Contact page.
  2. Choose the QuickBooks Accountant
  3. Select Learning how to use QuickBooks, then Manage Clients.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.

Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for reaching out, wishing you and your business the best.

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