I am woriking on invoicing and I get this error "You have one or more errors. Fix the fields below to continue."

Hi there, Michele.

We are currently investigating the "You have one or more errors. Fix the fields below to continue." error message that occurs when creating invoices in QuickBooks Online (QBO). Please rest assured that our engineers are working diligently to resolve this issue.

I suggest reaching out to our QuickBooks Support Team to ensure that you are added to the list of affected users. This will enable you to receive email updates on the status of the investigation and be notified once it's resolved. To expedite the process, provide the investigation number INV-96413.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Furthermore, you can also record an invoice payment when a customer pays you for an open invoice. 

If you have any additional information or concerns regarding recording sales transactions in QuickBooks, please share them in the comment section. I'll be happy to assist you.

Thank you. So far so good . I found a suggestion and tried it out on my settings but I also cleared cache and logged completly out of chrome and logged back in . I feel it was the clearing out and restarting chrome is what helped.

Thanks for getting back here in the thread, Michele.

We're glad you got through this situation. In case you have any additional questions or tasks to perform inside QuickBooks. Please don't hesitate to visit us anytime here in the Community space. It'll be our pleasure to help you out again.

Keep safe, and have a great day, Michele.

I am having same issue, when will it be resolved?

I have been having the same issue, for weeks. when will I be able to enter invoices?

Hello there, Lauricella.

I understand the importance of sending invoices to your customers. However, we're currently investigating this issue to find the root cause, and we don't have the specific time for it to be resolved. Rest assured I'm here to assist you in redirecting you to the best help available. I recommend contacting our QuickBooks support team and providing them with the investigation number INV-96413 so you can receive email updates on the status of the investigation.

You can also learn how to receive invoice payments in QuickBooks Online in different ways.

Feel free to reply below if you have additional concerns about managing invoices in QuickBooks Online. I'm always here to assist you.

I am still having this issue, it's been weeks, when will it be resolved? I was told that an update was coming to fix this but if it came, it hasn't helped. How do I know what version of QB I'm running? Because it's web based I'm assuming I always have the most current version.

Elizabeth

Hello there, @Lauricella1.

Upon further checking here on my end, the investigation (INV-96413) is still in progress. While there's no specific time frame for resolving this issue, you will receive email updates as soon as they are available. Rest assured that our product team is continuing their investigation into the invoice errors you are experiencing.

I understand this has impacted your workflow, and will greatly appreciate your patience and understanding until this is solved. 

Moreover, you're correct that since QuickBooks Online is a web-based application, it's always running on the latest version. 

For now, here are some links you can check related to your invoices:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Let me know if you have other concerns with your invoice. I'll be here to provide you with the help you need in any way I can.

I have been getting this issue for weeks now.  I spent several hours on the phone trying to resolve this 3 weeks ago.  This is completely delaying my completion of our books for 2023.  It's inexcusable that this is not resolved thus far.  We are working on it is no longer acceptable.  

Glad for you.  Wish that helped me.  For whatever reason the only way I can get past it is creating the invoice on another machine or the next day.  As a computer engineer myself, I have no clue as to why this makes it impossible to continue with 1 - 4 invoices before I get the error again.

I am receiving the same since QB "upgrade" for invoices!  Same troubleshooting & still no resolution!  Spoke with QB customer support who added me to a CASE sent to Product team (the highest troubleshooting level) and they were working on it because they have several individuals receiving same error after creating a few invoices.  That was January 23rd!  No communication since then, but when I try to look up the CASE, I get they can't locate it!  This is beyond FRUSTRATING!!

Has anyone gotten any resolution?

Hello there, CFC-Minco.

I've found that you've posted similar questions twice. The duplicate has already been answered by my colleague. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-message/01/1398072#M15371....
 
I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away.