Thank you for reaching out to us, @kathy-radiantabi. I'm here to assist you in finding the best solution to your banking issue. You can rely on me to take the required steps to help you resolve the matter.
We appreciate you choosing QuickBooks Online (QBO) to assist you in managing your business operations. We recognize the importance of efficiently utilizing the program without any difficulties. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.
We can start by logging into your account and attempt the activity again using a private window. The keyboard shortcuts for different browsers are as follows:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
If you've followed the steps mentioned earlier and your accounts are still not updating, we recommend contacting our QuickBooks Support Team. They can help report this to our engineers, who can help with program bugs and other technical concerns.
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
If you encounter online banking errors in the future, utilize this article for reference on what to do: Fix specific bank errors.
Once everything is fine, it's best to review and categorize your downloaded bank transactions and allocate them to the appropriate accounts.
Let me know if you need more information about bank register in QuickBooks or anything else. I'm always here to help. Have a great rest of the day!
