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jonathan42
Level 1

I'd like to invoice a supplier, but I can only invoice a customer. If I try to add my supplier as a customer, QB says ... Another customer or supplier, is using this name

 
1 Comment 1
GraceC
QuickBooks Team

I'd like to invoice a supplier, but I can only invoice a customer. If I try to add my supplier as a customer, QB says ... Another customer or supplier, is using this name

Good day, @jonathan42.

 

Currently, the option to add a supplier as a customer in QuickBooks Online is unavailable. As a work around, you'll need to enter a special character or symbol to one of the names so that you can save it without any error.

 

To add a customer:

  1. Go to Sales on the left menu, then click the Customers tab.
  2. Click New customer on the upper-right corner.
  3. Type the name, address and other necessary information.
  4. Hit Save

To add a vendor/supplier:

  1. Click Expenses on the left menu.
  2. Go to the Vendors tab.
  3. Click New vendor on the upper-right corner.
  4. Type the name, address and other necessary information. (Make sure to add a character or symbol if you're adding the name as our customer).
  5. Hit Save.

You can use this article for more information about the process: Error: The name supplied already exists. Another customer, vendor, or employee is already using this...

 

To learn more about merging supplier/customer accounts and the list of accepted characters in QBO, please visit these articles below: 

If you have other questions, feel free to reach out to us anytime. We're always here to help. Have a good day!

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