I deposited a Sep tax refund cheque and want to record the refund against May filing. I keep getting a "something is wrong" message.
Hello there, onewurld.
The error message you've got may be caused by too much cache stored in our browser. If you haven't tried performing some basic troubleshooting steps, you can follow the steps below to verify if this is a browser-related issue.
Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
Log in to your account through an incognito window.
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If you're able to deposit the tax refund, go back to your main browser and clear the cache. This helps to refresh your browser's settings. Also, you can use other compatible browsers in QuickBooks Online.