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shaggydogbnb
Level 1

I have a desktop version for mac of quickbooks 2015. The quickbooks app will not launch or open and gives me an error that its not compatible. Thinking macOS BigSur???

I've tried everything. Even tried to go back a version on my mac but it didn't work. Can I just upload my company backup file to the online version??
3 Comments 3
Fiat Lux - ASIA
Level 15

I have a desktop version for mac of quickbooks 2015. The quickbooks app will not launch or open and gives me an error that its not compatible. Thinking macOS BigSur???

Did you upgrade your OS to BigSur? QBD 2015 is an outdated version and won't support it. You should upgrade to QBD 2021 or migrate to QB Online. You may utilize the trial version of QBD 2021 to make sure of it.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

shaggydogbnb
Level 1

I have a desktop version for mac of quickbooks 2015. The quickbooks app will not launch or open and gives me an error that its not compatible. Thinking macOS BigSur???

I’ve been working with QuickBooks directly. I was instructed to upgrade to QuickBooks 2020 a trial version which worked to let me see my data and company. But still unable to migrate over to QuickBooks online. Several long chats. I’m talking hours. I’m on day five. I now have a case number and they are turning it over to their back end team. 

Fiat Lux - ASIA
Level 15

I have a desktop version for mac of quickbooks 2015. The quickbooks app will not launch or open and gives me an error that its not compatible. Thinking macOS BigSur???

Weird. Why didn't they ask you to install the trial license of QBD 2021 instead? Make sure your Total Targets < 350K prior to migrating it to QBO. Let me know if Data Service is unable to fix your company file.

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