Good to see you, @LAStax. I'll help you with recording refund.
When you record a refund using a Check, we have to make sure that we link it to the customer's credit or overpayment. You can follow these steps:
- From the + New button, select Receive payment.
- Select the customer you used for the check.
- On the Outstanding Transaction section, select the checkbox for the Check you created.
- Check also the credit from the Credits section so we can offset it.
- Hit Save and new.
I've added this article for more details: Record a customer refund in QuickBooks Online. Once done, let's check again your accounts receivable to see the balance. Also, this link will guide you on how to refund a deposit and close an invoice.
Post again here if you have more questions. Thanks for dropping by.