Hi there, @LDO.
Thanks for taking the time to reach out to the QuickBooks Community for support.
Since your QuickBooks still has Intuit Online Payroll, I recommend contacting our Payroll Support Team. This way, one of our agents can review your account in a secure environment and move you over to QuickBooks Online Payroll Core. You can use the link I've included below to connect with an agent.
You can also check out Move Intuit Online Payroll to QuickBooks Online Payroll Core for more information about this process.
Please don't hesitate to let me know if you have any questions or concerns. I'm always here to lend a hand. Take care!