I keep getting this message: Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (176). We reported this and will

Hi linda101,

Currently, we have an ongoing investigation about the Union Bank Online Banking Error 176. We understand the importance of getting this fixed as quickly as possible. Please know that our Product Development Team is we're doing our best to identify the cause of the issue in an effort to provide a solution.

For now, I'd encourage giving as a short call or chat so we can add you to our notification list. As soon as we get this sorted out, we'll send you an email update. Here's how to connect with us:
 

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Once you're in, please have your case link to this investigation number for faster transaction: INV-51557.

In the meantime, you'll want to consider manually uploading your bank transactions into your QuickBooks account. You can start by signing in to your bank's website and follow the instructions on how to download them. Currently, these are our supported file formats:
 

• Comma-Separated Values (CSV)
• QuickBooks Online (QBO)
• Quicken (QFX)

Here's how to upload the file:
 

1. Select Banking from the sidebar menu, then go to the Banking tab.
2. Choose Upload from file from the drop-down arrow.
3. Hit Browse and choose the file you downloaded from your bank.
4. Select the account you want to upload the transactions into from the QuickBooks account drop-down menu, then click Next. 
5. Follow the on-screen instructions, then click Next.
6. When you’re ready, select Let's go.

After uploading it, let's go back to the Banking menu to match and categorize your bank transactions. Then, you may now start reconciling them.

Thank you for your continued patience regarding this issue. If you have any other concerns or additional questions, you can always leave them below and I'll make sure to answer them.

I am having the same issue on a customer's books, banking with Huntington Bank.  Has a resolution been found?

Sorry, we can't update your account. Please wait a few hours and try updating again (176).

Hello @LizSnay,

We haven't received reports from other users who received error 176 when establishing a connection with Huntington Bank in QuickBooks Online.

The error message you received can be related to the saved cache and site history stored in your browser. Let's clear them so you can connect and update your bank account successfully.

To do so, let's start by using a private or incognito window of your browser. You can follow the following shortcut keys below for easy navigation:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Safari: Ctrl + Shift + P

If it works, you can clear your regular browser's cache to let it start browsing from scratch. But if not, you can use one of our other supported browser apps instead.

Additionally, you can also browse for the content of this helpful article so you can get back to your bank transactions after reviewing them: What are account registers in QuickBooks Online?

If you have any other questions, you can always leave them in the comments below. I'll be here to address them. Stay safe!

I am unable to connect to Union Bank, continually receiving error 176. I have also cleared all caches and cookies from my browsers. Any ideas?

Hi there, @SarahElliott.

Thank you for taking the time to post in the Community. Let me share some updates about the error code when connecting to your Union Bank account.

The investigation is still open. At this moment, we aren't able to provide a specific timeframe for the complete fix. Rest assured, the engineers are doing their best to resolve and prevent this from happening again.

I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users. This way, you can receive live email updates about this issue.

To contact them, please follow the steps below:

1. Go to the Help icon at the top.
2. Click the Contact Us link.
3. This will open another window where you can enter the issue/topic.
4. Once done, click on the Let’s talk button to view the support information.
5. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

Drop me a comment below if you have any other questions. I'll be happy to help you some more.

same problem 

Thanks for joining on this thread, @EliasTarin.

I'm here to provide updates and troubleshooting steps about Union Bank error 176 in QuickBooks Online (QBO). 

I've checked the said investigation mentioned above, and it's already resolved by disconnecting and reconnecting the bank. I'm happy to provide detailed steps. 

But before disconnecting the account, ensure there are no transactions in the For Review tab on the Banking page. If there are any transactions, please Exclude them all or add them to your register. 

Once done, you can now follow the steps to disconnect: 

1. Select Banking from the left menu. 
2. Select the Edit icon on the account you want to change.
3.  In the Account window, check the Disconnect this account on the save box.
4.  Hit Save and Close.

For more information, check out this article: Disconnect or delete accounts connected to online banking.

After that, reconnect it to upload the data to the system. Check out this article for the complete instructions: Connect bank and credit card accounts.

Once it's reconnected successfully, transactions will automatically flow into the program. Then, you can already categorize and reconcile them when you're ready. 

I've added additional pages about reconciling accounts, fixing errors in bank feeds, and other topics. 

• What to do if you can’t find downloaded transactions
• Banking
• Manually upload transactions into QuickBooks Online

Should there be anything else that I can help you with, let me know by leaving a comment below? I'm always around to further assist. 

I have been experiencing this since 01/08/2022. Is there a fault that we should be aware of? Johannesburg, South Africa

Hi @NB Jascom. Welcome to QuickBooks Community thread.

I know how important it is for you to get your transactions into QuickBooks Online (QBO). To completely determine the suitable solution to the prompt you get, may I know the name of your financial institution? This way, I can check if there's an ongoing issue between your bank and QBO.

In the meantime, I suggest logging in to your online banking website to see if they're having system maintenance. This is also the possible reason why you get the banking error in QBO.

Furthermore, you can check the articles shared by my colleagues. Especially, about what to do if you can't find downloaded transactions or manually upload them into QuickBooks Online.

Feel free to update me here with your response. If you have additional questions, please comment them below. I always want to make sure your taken care of. More power to your business there in Johannesburg, South Africa.