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I keep getting this message: Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (176). We reported this and will

This happens when I try to sync my Union Bank account
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QuickBooks Team

I keep getting this message: Something isn't working Sorry, we can't update your account. Please wait a few hours and try updating again (176). We reported this and will

 

Hi linda101,

 

Currently, we have an ongoing investigation about the Union Bank Online Banking Error 176. We understand the importance of getting this fixed as quickly as possible. Please know that our Product Development Team is we're doing our best to identify the cause of the issue in an effort to provide a solution.

 

For now, I'd encourage giving as a short call or chat so we can add you to our notification list. As soon as we get this sorted out, we'll send you an email update. Here's how to connect with us:
 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

Once you're in, please have your case link to this investigation number for faster transaction: INV-51557.

 

In the meantime, you'll want to consider manually uploading your bank transactions into your QuickBooks account. You can start by signing in to your bank's website and follow the instructions on how to download them. Currently, these are our supported file formats:
 

  • Comma-Separated Values (CSV)
  • QuickBooks Online (QBO)
  • Quicken (QFX)

Here's how to upload the file:
 

  1. Select Banking from the sidebar menu, then go to the Banking tab.
  2. Choose Upload from file from the drop-down arrow.
  3. Hit Browse and choose the file you downloaded from your bank.
  4. Select the account you want to upload the transactions into from the QuickBooks account drop-down menu, then click Next
  5. Follow the on-screen instructions, then click Next.
  6. When you’re ready, select Let's go.

After uploading it, let's go back to the Banking menu to match and categorize your bank transactions. Then, you may now start reconciling them.

 

Thank you for your continued patience regarding this issue. If you have any other concerns or additional questions, you can always leave them below and I'll make sure to answer them.

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