I'm locked out of my 2014 version of quickbooks

Hi there, cataldoj.

Thanks for reaching out to the Community. I'd be happy to help you fix this so you can access your QuickBooks 2014.

A quick and easy way to resolve this is to reset your password. Here's how you can do it:

1. In the QuickBooks Desktop Login window, click the I forgot my password hypertext.
2. Fill out the information on the form that appears.  You’ll need the following:
   - QuickBooks License Number: You can press F2 from the login window to see your license number).
   - The Name, Email Address, Phone Number, and ZIP code you originally used when you purchased the product.
3. Click OK, and you'll receive a code at the email address you registered in QuickBooks.
4. Get the code from your email and enter it in QuickBooks. Then, it'll guide you through the process of creating the new password.

All of this information and more is available in our guide on how to reset your password for QuickBooks Desktop.

That should do it. I'm confident that you'll be able to access QuickBooks 2014 with these resources.

Keep in touch if you need further assistance with this. I've got you covered and am always ready to help. Wishing you all the best!

same problem and won't work thru putting in the info as stated I did verify the active account with the intuit website and product validation

LOcked out of 2014 as well will not reset

Thanks for following this thread, @winesales. I appreciate you for following the steps shared by my colleague. 

Since you're still unable to access your company after following the fix above, I'd recommend contacting our Customer Care team. They can take a closer look at the issue using our tools and help you fix it. 

Additionally, there are various reasons why you're unable to open QuickBooks Desktop 2014. it can be a damaged installation or program files and compatibility issues with your Windows Operating System. 

At this time, this version only works with the following OS:

• Windows 8, all editions including 64-bit, natively installed
• Windows 7, all editions including 64-bit, natively installed
• Windows Vista (SP1 or later), all editions including 64-bit, natively installed
• Windows XP* (SP3 only), all editions including 64-bit, natively installed

Please note that QuickBooks 2014 is already an unsupported version. Thus, you can no longer update the maintenance release which is necessary to fix minor bugs that might have caused the issue.

Though, you can still follow the steps in these articles that can resolve issues when QuickBooks is not responding or has stopped working:

• Repair Your QuickBooks Desktop For Windows
• Change User Account Control (UAC) In Windows
• Solutions For When QuickBooks Has Stopped Working

Let me know if you have other questions. I'll be right up to answer them all for you. Take care!

@winesales 

Chat Support and ask Data Service to reset your password. Otherwise you have to purchase a 3rd party password removal service.