I need a call back.

You can always post your questions here, jt27.

I can help you with any general questions you have with QuickBooks. The best way to get in touch with our Phone Support Team where you can start a message or get a callback is within the system. Here's how to contact us:

1. Log in to qbo.intuit.com.
2. Click the Help icon and select Contact us.
3. Enter a brief description of your concern and click Let's talk.
4. Select the Get a callback option.

For more details about our support hours and types, you can click here. Meantime, you can check out our Community Help articles that will give you resources with any topic you need a guide to. 

Always know the Community is available 24/7 to help you with anything you need help with. Take care. 

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@Catherine_B wrote:

You can always post your questions here, jt27.

 

I can help you with any general questions you have with QuickBooks. The best way to get in touch with our Phone Support Team where you can start a message or get a callback is within the system. Here's how to contact us:

 

1. Log in to qbo.intuit.com.
2. Click the Help icon and select Contact us.
3. Enter a brief description of your concern and click Let's talk.
4. Select the Get a callback option.

For more details about our support hours and types, you can click here. Meantime, you can check out our Community Help articles that will give you resources with any topic you need a guide to. 

 

Always know the Community is available 24/7 to help you with anything you need help with. Take care. 

---

Thanks for sharing your concern here in the QuickBooks Community, @tahern1128.

Did you get any error messages when paying your taxes in QuickBooks? If so, I'd really appreciate it if you could share this with us. This will help us in providing you the appropriate steps in resolving the issue.

For now, I'd recommend reaching out to our Payroll Support Team. This way, they can check your account in a secure environment and determine why your 941 tax payment is rejected. 

If the steps provided above are still applicable in your QuickBooks Online account, simply follow them to get in touch with our live agents.

If not, use these steps instead: 

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human or Contact Support Team.
5. Choose between Send a message, Schedule an appointment, or Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

I'll be here if you have other payroll questions. You take care and have a great day!

I need a call about my QB PRO PAYROLL that recently had the subscription paid and now when I go online to do my payroll it is not letting me proceed.  I need a call from a person to walk me through the problem.

Thanks for following this thread, @vickiegroth. I understand you'll need to speak with our Customer Care team to help fix the issue when running payroll in QuickBooks Pro. 

I can help you get this fixed by updating QuickBooks Desktop to the latest release as well as the payroll tax table. I'll show you how: 

1. Go to the File menu, then Close Company/Logoff.
2. Go back to the File menu and choose Exit.
3. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
4. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
5. In the Options tab, choose Mark All and Save.
6. Mark the Reset Update box in the Update Now tab.
7. Click the Get Updates button. Once the Update Complete appears, close and re-open the program.

If you get the message to install the update, select Yes. Then, restart your computer after the installation. After that, proceed by downloading the latest tax table update:

1. From the Employees menu, choose Get Payroll Updates. 
2. Tap Download entire payroll update, then select the Download Entire Update checkbox.
3. Click Download Latest Update.

A window will appears once the download is complete. Once done, run a payroll and check to see if it works. 

For additional reference, check out this link to know more about troubleshooting payroll errors: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

If the issue persists, you can request to get a callback from our live support team by following these steps below: 

1. Log in to your QuickBooks Pro account. 
2. Go to the Help menu. 
3. Select QuickBooks Desktop Help.
4. Select Contact Us, then enter your concern. 
5. Click Continue, then choose the Get a callback option. 

One of our team will contact you and help you with your payroll concerns. 

Feel free to visit and post again if you have additional concerns. We're always delighted to help you more. 

I need a call back

@Meyerranch   Feel free to follow ANY of the steps already provided, to get in touch with QB/ Intuit.

As you can see, if you read the above posts, no one can, nor will call you.  

Hello, 

I need to submit a tax exempt certificate, please advise. 

Thanks,

Elva

We're pleased to have you join the Community, @Local54. I'll provide information to help you in submitting your tax-exempt certificate.

If your company is exempt from sales tax, it is best for you to reach out to our Customer Care team and notify the agent you're working with. The agent can walk through your options for sending a copy of your tax-exempt certification to Intuit. It will convert the account to Sales Tax Exempt and refund any sales taxes that Intuit has charged you on any services or product orders.

For your account's status, you'll receive an update within 5 to 10 business days after Intuit has received, reviewed, and confirmed the validity of your Tax-Exempt Credentials.

While signed in, you can contact our Customer Care team. Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button at the bottom.
3. Enter a description of your situation in the What can we help you with? field then hit Let's talk.
4. Choose either Start a chat or Call us.

Be sure to review their support hours, so you'll know when agents are available.

I'm also adding this article for detailed information about requesting sales tax exemption which may come in handy moving forward: Request sales tax exemption & refund.

You're always welcome to reach us again if you have more questions. Have a great day ahead!

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This feature is not working.  When we call it says 50 minute wait!?!?!?   WTF Quickbooks!  Why am I paying you if I can't get any ducking help?!?!?   Switching services, this is ridiculous, you guys SUCK!  Horrible customer service.

#metoo!  Any tips on how to get a person on the phone?  Preferably someone in America.