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MCRI
Level 2

I need help and can't get it anywhere. Does anyone know how I can get the promised 24/7 support for Premium Payroll? It's still advertised as "24/7" on Intuit's site.

I would also like to know why the censors removed my last post. It was very critical of Quickbooks' horrible support, but it's all factual. I'll stop complaining when someone that knows what they are doing will help me on a regular basis. I am wasting a huge amount of time trying to on-board myself with Quickbooks.

2 Comments 2
KiazzymaeC
QuickBooks Team

I need help and can't get it anywhere. Does anyone know how I can get the promised 24/7 support for Premium Payroll? It's still advertised as "24/7" on Intuit's site.

May I know what specific concern you would like assistance with, MCRI?  Any information you provide will help ensure that your issue is addressed thoroughly. Rest assured that in the Community, we're committed to help in addressing your inquiries. 
 

As for the 24/7 support for Payroll Premium, you can reach out to our Live Payroll Support team. I’ll guide you through the steps to connect with them:
 

  1. Click the (?) Help panel.
  2. Select the Search tab and type in your concern.
  3. Hit Contact Us to get in touch with them.

 

It's a good idea to check their support hours to ensure you reach them at the most convenient time.
 

Regarding your last post that was removed, it's hard to say exactly why it was taken down without seeing what was written. Forums often have guidelines for how posts should be structured, and if your message was perceived as confrontational, it might have been flagged by the moderators, even if it was based on factual experiences.
 

Additionally, you can refer to this article for guidance on navigating QuickBooks Online: Understand the navigation menu.
 

Any further details you can provide will assist me in finding solutions for your concerns. Feel free to share more information or a screenshot to clarify your situation. You’re not alone in this, and we’re here to support you!

FishingForAnswers
Level 10

I need help and can't get it anywhere. Does anyone know how I can get the promised 24/7 support for Premium Payroll? It's still advertised as "24/7" on Intuit's site.

@MCRI  What do you need help with?

 

Also, with regards to "I would also like to know why the censors removed my last post.", there is an old saying: "Never assume malice where incompetence or apathy will suffice."

 

That is to say, stuff vanishes here all the time. This part of their website is held together by what I assume to be spit and prayer.

 

While I don't know what your post contained, I don't expect it was any harsher than the majority of posts here; I certainly haven't been banned yet, and I probably should have been by now.

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