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Level 1

I need to talk to a human.

I need to speak with a human
7 Comments 7
Candice C
QuickBooks Team

I need to talk to a human.

Hello, @shonomichl


I've got you covered! I can point you in the right direction of how to speak with a human from our Customer Support Team. It only takes a few easy steps.


Here's how: 


  1. Open QuickBooks. 
  2. Go to the Help icon in the top right-hand corner. 
  3. Press the Contact Us button. 
  4. Type in your question and click Let's Talk
  5. Scroll down and select to Get a callback


If you're routed to a QB Assistant instead of the steps above after hitting the Help icon, I recommend typing your question in there. You can always ask to receive a callback on the QB Assistant feature. 


The Community is always here to have your back. If you're still unable to get in touch with a human, you can ask your question here in the QuickBooks Community. I'll always be around to help. I'm only a post away if you need me. Have a great day!

Level 1

I need to talk to a human.

please call me about an urgent matter [removed phone number]



I need to talk to a human.

Thanks for posting in this thread, HGaccounting.


It seems like you've posted twice. I've replied to your other post and shared how you can talk to one of our support. To view the complete details, please check this link:


Please let me know if you have other concerns. Stay safe and be well.

Level 1

I need to talk to a human.

I need someone to give me a call, 6578-255-5990.  I have an issue that can not be done via chat


I need to talk to a human.

Good morning, @eldermr. Thank you for coming to the Community. I'm more than happy to help you with any question or issue you have here. Just reply to this post and we can start troubleshooting your issue. 


If you would prefer to speak to a live agent on the phone, here's how to do that: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right corner.
  3. In the search field, enter the topic or question you need help with.
  4. Select Contact Us to connect with a live agent.
  5. Choose the callback option to talk on the phone.

I'll also include this article if you're needing to contact a different Product Support Team: Contact QuickBooks products and services Support


Again, know that we're more than happy to help you in the Community!

Level 1

I need to talk to a human.

My screen locks and does not let me click on "Help". Who can I call? 

Tori B
QuickBooks Team

I need to talk to a human.

Hi there, @davidwmadison


Thanks for following the thread and sharing your concerns. 


Please know that you can reach out here with any questions or concerns you may have. We're always around to lend a hand. In the meantime, since your screen seems to lock up when you try reaching out for help, let's try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like your screen locking. I've included links for all supported browsers that contain the steps to clear the cache below. 


After clearing the cache, please make sure to restart your browser. Then, try reaching back out to support. 


Let me know in the comments below if you have other questions about your QuickBooks Online company. I'll be here every step of the way. Take care!

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