I received an error message when trying to change the company name on characters but I'm not.

I'm here to help you change your company name, david.

May I know the exact error message you've encountered and the page you're seeing this? It will help us determine its cause and provide accurate steps to resolve this. Adding a screenshot would be a great help, too.

In the meantime, let's ensure the company name only contains accepted symbols. I've listed them below.

• Alphanumeric: A-Z, a-z, 0-9
• Comma: ,
• Dot or period: .
• Question mark: ?
• At symbol: @
• Ampersand: &
• Exclamation point: !
• Number/pound sign: #
• Single quote: '
• Tilde: ~
• Asterisk: *
• Space: ( )
• Underscore: _
• Minus sign/hyphen: -
• Semi-colon: ;
• Plus sign: +

If you included unaccepted characters, edit the name to fix the error. I've added a screenshot below for your visual reference.

In case you haven't used any of these symbols, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue that affects the appearance and functionality of your account. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once the error is gone, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Additionally, QuickBooks Online allows you to manage your subscription, whether you need to update the card on file, change your plan, or view your billing history. Doing so ensures that the software meets your evolving business needs.

Please keep us posted if you need additional assistance updating your business info. It's always our priority to provide the help you need. 

I'd love to show you the error message but I can't paste it in this box.

I keep getting  a message that image upload failed.

It's saying I've tried to type over 300 characters in the company name box under customize forms; invoices, update. When I've only typed about 20ish.

Now it won't even let me type more than 15.

I've attached a PDF of the error.

Good day, @daviddigiorgio. Thank you for your prompt response and for including the screenshot in the thread.

I'd like to join this conversation and provide you with the necessary guidance to update your company name on your invoice template.

If you already performed the suggested troubleshooting steps above and still getting the same results, I'd recommend reaching out to our customer support. They can conduct a more in-depth investigation to pinpoint the problem and provide a solution.

Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Let me also share this article for customizing the appearance and layout of sales forms. This will help you in personalizing and adding specific info to your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.