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If you just signed up with QuickBooks Bill Pay account, it will be subject to eligibility criteria, credit, and application approval. While we can't check your account here in the Community, I recommend contacting our QuickBooks Bill Pay Support team. This way, they can further check on your account in a secure environment and address any issues related to your Bill Pay account.
Here's how to contact them:
Please take note of the support hours to ensure you can contact our support team at the time convenient to you.
To know more about how QuickBooks Bill Pay works within QuickBooks Online and to streamline bill payment processes, please refer to this informative article: Learn about QuickBooks Bill Pay for QuickBooks Online.
If there's anything else that I can help you with aside from managing your bill payments or with Bill Pay, let us know by adding a reply below. We're dedicated to addressing your inquiries promptly.
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