I've had several QBO bill pay payments returned to the bank as void, however I didn't void them. Why / how is this happening?

There are several reasons why a QuickBooks Online (QBO) Bill Pay payment returned to the bank as voided, even if you didn't manually void it, @llll1.

Returned payments in QuickBooks can occur due to the bank having insufficient funds, an invalid account number, a closed account, or transactions flagged for incorrect bank information or suspicious activity.

If this is an ACH payment, QuickBooks typically sends an email with a reference code explaining the rejection reason. You can refer to this article for guidance on addressing the specific rejection code: Fix Rejected ACH Payments.

If you haven't received an email, I recommend contacting our Live Payments Team for a deeper investigation into this matter.

1. Select the Help (?) icon at the top.
2. Proceed to the Search tab to activate the Contact Us button.
3. Click on Contact Us.
4. Type your concern in the box and hit Continue.
5. You can choose to have our experts call you or chat with a representative.

Please let us know if you have any other concerns or questions regarding voided payments in QBO.

hi

Hi there, metalworks. 

To ensure we can provide you with the best guidance, I'd like to ask if you're having issues with your Bill pay payments? This information will help us determine if any further action is needed.

We're always here to help you in the Community forum.