cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
CF5
Level 1

ICloud Document Sharing and QuickBooks Desktop for Mac 2019

I upgraded from QB for Mac 2016 to QB for Mac 2019 when I purchased a new iMac. However, my intention is to take my old iMac to my home office, and work in Quickbooks with the new feature of sharing thru iCloud Drive. I have saved all my company files in iCloud Drive, and they open fine on my new machine (although for some reason don't show up in the "open recent" command). But, since my old iMac has QB for Mac 2016, it can't share etc. I've tried to upgrade the old machine to QB 2019, but it only gives the option to purchase again. I have attempted to (sync license" but that seems to have no effect. I really don't want to have to buy multi-user, as I'm truly the only user. Can I solve this? I appreciate any input.

Solved
Best answer 04-30-2019

Accepted Solutions
QuickBooks Team

Re: ICloud Document Sharing and QuickBooks Desktop for Mac 2019

Thank you for upgrading your QuickBooks, @CF5.

 

We're happy to work with you again in managing your business. I'm here to help direct you in setting up your icloud document sharing tool.

 

The most likely reason you're prompted to purchase another QuickBooks because the new purchase isn't set up yet under your account. To help you utilize the icloud sharing, please contact our phone agents.

 

They will need you to provide your company credentials to pull up your account and update your settings. Once done, you should be good to go and be back on track, @CF5.

 

Here's the link on how and when to contact them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Mac Desktop.
  3. Select the issue/topic.
  4. Click the Get Phone Number button to see the support number.

Keep me posted on how the call went. I'm also still here to help you more if you have other questions about QuickBooks Mac. Just drop a comment below. Have a good one.

View solution in original post

2 Comments
QuickBooks Team

Re: ICloud Document Sharing and QuickBooks Desktop for Mac 2019

Thank you for upgrading your QuickBooks, @CF5.

 

We're happy to work with you again in managing your business. I'm here to help direct you in setting up your icloud document sharing tool.

 

The most likely reason you're prompted to purchase another QuickBooks because the new purchase isn't set up yet under your account. To help you utilize the icloud sharing, please contact our phone agents.

 

They will need you to provide your company credentials to pull up your account and update your settings. Once done, you should be good to go and be back on track, @CF5.

 

Here's the link on how and when to contact them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Mac Desktop.
  3. Select the issue/topic.
  4. Click the Get Phone Number button to see the support number.

Keep me posted on how the call went. I'm also still here to help you more if you have other questions about QuickBooks Mac. Just drop a comment below. Have a good one.

View solution in original post

Level 8

Re: ICloud Document Sharing and QuickBooks Desktop for Mac 2019

You can find the 2019 installer on Intuit's web site (I'm not sure of the link but I've posted it before - Im on a different computer today).   Then you can just install 2019 on the older machine. When it prompts for the license number and product code use the same ones you used to install 2019 previously (these are visible in the QuickBooks->About menu on that machine). 

 

Then you'll be running 2019 on both. You are allowed to use the same license on two machines as long as you aren't working on the two at the same time.  Which is exactly what you need.

Need to get in touch?

Contact us