IFF File Import Error

Thanks for bringing this to our attention, @Microscope Consultant.

I want you to have the best experience as we strive to provide excellent customer service and deliver satisfaction at all times. Please know that our service is always available, but currently, we're experiencing a higher volume of requests on the line.

As you're patiently waiting at the moment, you can run the repair tool to get you back to business. For more details about the repair tool, you can read through this article: Repair your QuickBooks Desktop for Windows. 

You can also restart your computer as this is possibly due to operating system issues.

If you're getting the same results, I highly recommend contacting our QuickBooks Desktop Support Team. They can further investigate why you get this error when importing the IFF files.

Here's how to connect with our Customer teams: 

1. Sign in to your company account, then click Help.
2. Choose QuickBooks Desktop Help.
3. Hit Contact Us.
   
   
   
   
4. Enter the concern in the description field, then click Continue.
   
   
   
   
5. Select either Message Us or Call Us.
   
   

You'll want to bookmark update QuickBooks to the latest release article for future reference about bugs and fixes.

Let me know how everything goes by leaving a comment below or if there's anything else I can help you with. I'm always around to help you out. 

SOLVED:

I contacted QB Help and they were able to take over my screen and troubleshoot the issue. 

The issue was we had a work station running QB while we were trying to import from the host computer. 

Turning off all the computers except the host resolved the problem. 

The IIF file uploaded correctly. 

Thanks for circling back to share your success @Microscope Consultant.

I'm glad you were able to get your IIF files imported successfully.

Feel free to drop into the Community any time you have a question.

We're always happy to help.