Importing Updates to products pricing - won't complete, won't error, just keeps giving the spinning dots

I appreciate your effort in providing screenshots. Going back and forth can be time-consuming, especially when importing product pricing in your QuickBooks Online (QBO). Let's work together and perform some troubleshooting steps to resolve this issue.

Sometimes, browsers can become bogged down with frequently accessed resources like cache and cookies, leading to unexpected behavior.

To fix this, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. If the problem persists, I suggest switching to a different supported browser.

In addition, if you'd like to learn more about grouping products and services, here's a resource you can browse: Group products and services into different categories in QuickBooks Online.

Moreover, you can check out this article for more tips and resources while working with QuickBooks in the future: Help articles, video tutorials, and more.

Please feel free to reach out if you have any further concerns about importing your product price in QBO. We're always here to make sure that we get this sorted out.

Thanks, but already tried the clearing of cache and cookies with logout and log back in...several times....and the browser is the only browser we use and it hasn't been a problem at all...so it's not the browser...it's got to be something with QB and their servers...has to be...but the question is how to get that issue identified and troubleshooted and resolved....

Thanks for the effort, but that is not the solution... hoping for more ideas or others that have experienced this (including the completed attempts to delete cookies and clear the cache) that have figured it out...

So far i'm not AT ALL impressed with QBO.  Desktop was far more functional in MANY Aspects...since switching to QBO, my work life has been a total HELL.

Hello, StartingOffTOTALLYBlindHere.

I recognize the importance of smoothly importing product pricing updates into QuickBooks Online. Allow me to provide the necessary support to investigate this matter in detail.

I recognize the importance of performing tasks in QBO smoothly and without obstacles. I suggest reaching out to our Live Support Team for assistance with importing updates to product pricing. They are equipped to investigate the cause of this issue.

1. Sign in to your QuickBooks Online account 
2. Select the Help (?) icon at the top right. 
3. Type in your concern, then click Let's talk. 
4. Choose Contact Us to connect with a live support agent. 
5. Select Start a chat with a support expert or Get a callback from the next available expert. 

Our Support Business Hours are M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.

Feel free to check this page to learn more about using bank rules to automatically categorize transactions from your bank and best sellers, what’s on hand, the cost of goods, and more:

• Set up bank rules to categorize online banking transactions in QuickBooks Online.
• Use reports to see your sales and inventory status in QuickBooks Online.

If you have any inquiries or require support regarding the importation of product pricing updates, feel free to share them here in the Community. We are always ready and eager to assist you.

@MsNorthPND18  "I recognize the importance of smoothly importing product pricing updates into QuickBooks Online. Allow me to provide the necessary support to investigate this matter in detail.

I recognize the importance of performing tasks in QBO smoothly and without obstacles. I suggest reaching out to our Live Support Team for assistance with importing updates to product pricing. They are equipped to investigate the cause of this issue."

@BigRedConsulting  I think the "word salad generator" app may need an update; the vocabulary is faltering.

@FishingForAnswers 

Yes, I recognize the importance of using an accounting system that is available all of the time, doesn't have a steady stream of new bugs, and doesn't replace features with new features that have diminished capabilities.

On the other hand, rest assured that this is most important to us at Intuit. Really, though, we don't know what that means.

At this time we do offer a product called QuickBooks Desktop which has these properties, but rest assured we don't want you to buy it. Instead of that, we now offer QuickBooks Online, a products that is unstable and often doesn't work, but... it's online! Isn't that cool?

Rest assured, we are considering the idea of making QuickBooks Online as robust as QuickBooks Desktop, but it just seems rather hard to do, so we probably won't.  Please know, though, that we don't really want to you buy Desktop. Sure, we still sell it, but good luck finding a link for it! On the other hand, rest assured that we are here to help you with all of the issues you'll have with QuickBooks online. We have a large library of answers that, rest assured, we are very good at copy/pasting and sometimes they even address the question we didn't read or understand! In most cases we know that every issue is the browser's fault anyway.