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Join nowI know how you feel about this unexpected behavior while using the time tracker in QuickBooks, Vincent.
I'm here to point you in the right direction so you can get support about your issue with the QuickBooks Online time tracking feature.
There's an open investigation for this specific issue. Our engineers are now working diligently to fix this behavior. I'd recommend you contact our Customer Care team and let them know that you're one of the affected users of INV56995. That way, they will link your company to the case. You will then receive a notification via email for its updates. Here's how to reach them:
For future reference, you can check out some relevant topics and related articles in our QuickBooks Articles hub.
Please don't hesitate to leave a comment if you have additional questions or I can be of any assistance. I'm always here to help.
Make sure we are setting up the users as employees for them to sync the time tracking options when they sign in.
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