Inquire about initializing a quickbook desktop license

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

Hello, customer131211.

I'm here to help you install your QuickBooks Desktop (QBDT) on your new computer.

Certainly, you can do so. If you possess a single-user license, you can install QBDT for exclusive access and use by one designated individual on a primary computer and one additional computer, such as a laptop or home computer.

For more information, I recommend checking out our terms and conditions through our QuickBooks website: Software License Agreement.

These are the tasks you need to do to perform the QBDT installation:

• Ensure you have your product and license information ready.
• Uninstall the existing QuickBooks program before you reinstall it.
• Download the installation files or insert the CD on the computer where you want QuickBooks Desktop installed.
• Install QuickBooks Desktop as you normally would. For more information, you can follow the steps in this article: Install QuickBooks Desktop.

Following the installation, you will be required to activate the program on the new computer. I have included an article that you can refer to for guidance on this process: Activate QuickBooks Desktop for Windows.

For more tips and resources you can use in the future, visit our website: Self-help articles.

Please let me know if you have follow-up questions about installation or anything else,customer131211. I'll be here to assist. Take care.

Hi, FritzF

It is impossible to delete the old computer for the quickbook desktop because it is broken. So, if you enter the license into the newly installed equipment, it says it is duplicated. I would like to send you the license, so could you tell me your email address?

@customer131211 

The same question

Which QB Desktop year version do you have?

Can you access your CAMPS as the Primary Contact and find your license code there?

The program we installed is the 2018 version of the quickbook desktop pro.

The program we installed is the 2018 version of the quickbook desktop pro.

I don't know what the CAMPS you mentioned is.

@customer131211 

https://camps.intuit.com/

If you can't login to your CAMPS as the Primary Contact and find your license code there, Support won't bother to help. You can use the trial version of QB Desktop 2018 Pro as a workaround.

The license was purchased separately from Amazon, so I can't check it with this account right now. I only have the information I posted now. I'll delete the image after checking it.

@customer131211 

As mentioned by 4Gal, Intuit Support will only acknowledge ownership of your license if you can access CAMPS as a Primary Contact and find your license information there.

Last resort, contact me in private and you may consider using the trial version of QB Desktop 2018 as a workaround.