Integration can only connect to one admin’s email address at a time.

Hello @Bennie_ES,

Thank you for posting here in the Community. I can help you get the support you need to indentify the cause of the message prompt in QuickBooks.

The way users can connect will depend on the integrated application. Since it only allows one admin access, I recommend contacting your third-party support team. They'll be able to take over and check your account using tools unavailable to us in this public space.

For additional reference, I've attached a link you can use about how to check an app's contact information for support: Apps that work with QuickBooks.

Please let me know if you need anything else regarding the integration with QuickBooks. The Community and I will be here to help you.

Hi Alcaeus,

Thank you for your response however this does not assist me.

We are the developers of the app.

Whenever the user connects to QuickBooks from our app this is the message they receive.

Is this message normal if there are two admin users who connects to the app?

Hello, Bennie_ES, 

Thank you for getting back to us. For integration, there's a community dedicated to developers and the creation of applications. This site contains resources for software development, as well as the ability to ask fellow developers questions. You can find additional information about this at the following link: Intuit Developer. 

On the other hand, you can visit our blog to stay current with the latest QuickBooks news and updates about this feature. Here's the link:  The QuickBooks Blog. 

Please let me know how else I can help you with QuickBooks tasks. I'm always here to help. Have a good one!

We are having the same issue. Did you ever come up with a solution?

Thanks for joining the thread, blytle.

I recognize the value of integrating your developed app with QuickBooks Online and allowing numerous admin emails. I can guide you to the best available support so you can find the answer to your question.

All apps that connect to QuickBooks Online have to follow the guidelines and requirements of the Intuit platform. In connection with the usage of the Services, all developers are required to adhere to all developer rules and regulations.

I encourage you to visit our Intuit Developer's center. They'll be able to provide you with the latest information and can lead you through the steps to fix this. To do this, you can either log in or create a new account by visiting this page: Intuit Developer Support. 

From there, you can submit and post your questions. Any queries you may have will be addressed by members of the developer's team.

Please let me know if you have any more QuickBooks-related concerns. I'll be here to assist you.

So a custom application is written for ONE user? If anyone else wants to use it, it doesn't work unless you change the admin of the application? What kind of design is that? 

There's no way to write a custom application for multiple users? Is there a single use-case in which an application is used for only ONE account?? Doesn't this design encourage multiple people using one account then? Because by design, there is no other way? 

Hi there, @mfieb.

To address this and provide you with the best possible support, I recommend reaching out to our dedicated Intuit Development Support team for assistance. 

We have a separate discussion forum for interacting with developers and software engineers regarding product integration with our internal software. I recommend posting your question to our Intuit Developer Community page, where available resources can assist you about custom application.

Here's how you can get the help you need:

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose your QuickBooks product relevant to your integration.
3. Click on "Ask a Question".
4. Sign in and follow the prompts appearing on the screen to continue.

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

If you have any other concerns, please don't hesitate to contact us. The Community is always available for you.