I understand how important it is for you to have accurate information on your account, Jeff.
When managing an employee's work location, the address of your company is usually what you see by default. When you add a new employee, your company address should ideally stay the same.
Considering that your business address was changed to your employee's address once they were added. I suggest performing some basic troubleshooting, as QuickBooks Online (QBO) periodically exhibits strange behavior caused by cached internet cache files. The following keyboard shortcuts can be used to launch an incognito window or private browser:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Sh
If it works, I recommend clearing your cache and cookies in order to update any website preferences that might be interfering with the program's functionality. If not, you can switch to different supported browser that is compatible. There could be a brief issue with the QuickBooks version you are now using.
If the issue persists after performing the troubleshooting, please don't hesitate to reach out to our Payroll Support Team to further investigate this behavior.
Furthermore, I'm sharing this link that helps you manage your payroll:
Keep me posted if you have further queries related to payroll. I've got you covered and ready to provide you with assistance.
