Inventory Flaw in Condense when an Item is Invoiced before it is Billed

Thanks for bringing this up in the QuickBooks Community page, @pchamorro

Since your QuickBooks Desktop is already up to date, let's perform some troubleshooting steps to address the issue. Try running the QuickBooks built-in diagnostic and repair tools called Rebuild and Verify Data Utilities. These tools will repair and notify you of any possible data damage within the file.

Here's how:

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK once completed.
4. Now, go back to File, then Utilities, and select Verify Data this time.

If QB detected no problem with your data, hit OK. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below.

Here's how:

1. Locate and check the QBWin.log or QuickBooks.log files.
2. Scroll to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

For additional information about the process, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

If the issue persists, run the Quick Fix my Program from the QuickBooks Tools Hub. This will help you fix the common errors right away so you can get back to your business.

Please keep in touch with me if there's anything else I can do to help you succeed with QuickBooks. Take care always.

Thanks for your response Raymond.  I had already tried your suggestion.  There is nothing wrong with my data, there is a bug in the QB Desktop Condense function it will not condense inventory correctly when an item was sold and invoices before it was purchased and billed.  After condense COGS is sitting in Inventory even thought the items have already been sold.  This is a blocker to migrate to QBO as I have over 100 items with this scenario.  I would like someone from Intuit to get back to me please to acknowledge this issue and discuss next steps to resolve it.  I know the bug is present on windows versions 2020-2022 with latest patches on either inventory condense option.  I am about to test the Mac Plus version to determine if this inventory condense bug is there too.

Hi @pchamorro.

Thanks for getting back to us here in the Community.  Let me share some information about getting someone from Intuit to help you with inventory in QuickBooks Desktop (QBDT).

I know that you need to get hold of someone for your QuickBooks concern. However, the Community is a public forum. I'd suggest contacting our Support Team, they have access and tools unavailable to me so that your information is kept and secure.

Here's how:
 

1. Go to the Help menu.
2. Pick QuickBooks Desktop Help.
3. Tap Contact Us.
4. Do steps 3-4 from above.

Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

As always please let me know how this goes or check back if you need help with QBDT. Have an awesome day!

Thanks yes I have tried that, they told me to file a bug report which I did.  But after that there is no acknowledgement from Intuit that anyone read my bug report and establish the next steps.