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SHATA
Level 1

INVENTORY ITEM PRICE GLITCH

We have been using QB Enterprise Solutions Professional Services 12.0 version for the past couple of years. Recently, we have been experiencing an unusual glitch in the program such that when we try to change the price for 1 item it results into changing multiple and random items' prices by itself. We have tried in both single and multiple users mode but the issue persists. Has anyone experienced similar glitch?

2 Comments 2
ZackE
QuickBooks Team

INVENTORY ITEM PRICE GLITCH

Thanks for reaching out to the Community, SHATA.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that their books are changing the prices for multiple items when one item's price is changed.
 

Since your items are changing prices by themselves, I'd recommend performing a Verify Data to see if anything needs to be rebuilt.
 

Here's how:

  1. Choose Window, then Close All.
  2. In the top menu bar, go to File.
  3. Click Utilities.
  4. Select Verify Data.


After verification's complete, you'll see one of a few possible messages. I've listed each of them and their meanings below:

  • "QuickBooks detected no problems with your data," - No action is required.
  • "Your data has lost integrity," - This indicates that there's data damage in your company file. You'll need to perform a rebuild to fix it.
  • An error message could display. If so, there might be an article about it. Try searching Intuit's QuickBooks Desktop support site for specific instructions.


If your Verify/Rebuild Data utilities didn't solve the issue, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're using QuickBooks:

  1. In the top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of your issue in the Ask a question (or tell us what's wrong) field.
  4. Press Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.


Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a wonderful day!

Fiat Lux - ASIA
Level 15

INVENTORY ITEM PRICE GLITCH

@SHATA 

Which Windows OS do you run?

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