Inventory tracking QB online

I'm here to shed some light on the inventory tracking function, ParsonsDev.

The mentioned feature is only available in QuickBooks Online (QBO) Plus and Advanced versions. If you're using QBO Simple Start or Essentials, you'll have to update your subscription. Let me walk you through the steps.

Here's how:

1. Log in to your company as the primary or company admin. 
2. Head to the Gear icon and select Account and settings.
3. In the Billing & subscription menu on the left panel, choose your product and click the Upgrade your plan link.
4. Review the available plans and select Choose plan.
5. Follow the onscreen instructions to upgrade your plan.

For more in-depth information about the process, see the following article: Upgrade or downgrade your QuickBooks Online subscription. 

Next, turn on your inventory tracking and add the products and services. To accomplish these tasks, follow the instructions in this guide: Add inventory products in QuickBooks Online.

Furthermore, the Community page contains a list of topics that will aid users on how to manage their cash flow, payroll, taxes, inventory, and other accounting activities.

Keep in touch if you have further questions about the inventory feature and other QuickBooks-related tasks. I'll jump right back in to lend a helping hand. 

Thank you for your reply.  We do have Quickbooks Plus subscription and just discontinued Quickbooks Commerce since we were told Commerce is being discontinued by Quickbooks, which is very disappointing.  I am still not seeing inventory item option to be able to choose from.  I wonder if this is because of Commerce add on and needs to be turned off.  We have the Commerce app turned off and still not able to add new products to our QB's Online.  Not sure where to turn at this point?  Thanks

You can set up inventory items in your system regardless if you've discontinued your QuickBooks Commerce account, @ParsonsDev. Let me guide you on how to do it in your QuickBooks Online (QBO) Plus subscription.

Before that, you need to enable the feature through the Accounts and Settings page. Make sure to open your account as an admin, then follow these steps:

1.  Go to the Gear icon, then click on Account and Settings.
2. Tap on the Sales tab.
3. Select Edit in the Products and Services section.
4. Turn on Show Product/Service column on sales forms.
5. You can also turn on price rules if you want to set up flexible pricing for the things you sell.
6. Turn on both Track quantity and price/rate and Track inventory quantity on hand.
7. Hit Save, then Done.

Once done, add your products to the Products and Services window.

1. Click on Products and Services from the Gear icon.
2. Select New or Add a product or service, then Inventory.
3. Enter the details, then Save and Close.

After that, you're now ready to pick the item when tracking your transactions.

For more hints, while enabling your inventory feature in QBO, you can open these articles: 

• Set up and track your inventory in QuickBooks Online
• Add inventory products in QuickBooks Online

On the other hand, you can use your reports to see your sales and inventory status. 

 If you have other questions in mind while working with your products and services, let me know by leaving a comment below. I'm more than happy to help you again. Have a good one!

Thanks for your reply.  We do have Track quantity and price/rate and Track inventory quantity on hand.already turned on and still no ability to setup or display inventory items.  I double checked and followed the instructions you provided and still no luck.

Thank you for performing all the provided steps, @ParsonsDev. I also appreciate you getting back to the thread and giving an update.

Despite following all the provided steps and the issue persists, we can perform basic troubleshooting steps to rectify the problem. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. 

To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

Check this link for a guide in running, customizing, and saving reports: Run reports in QuickBooks Online.

I really appreciate your patience regarding this matter, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!

Hello and thanks for your message and suggestion.  I opened an incognito window in Chrome and the problem is still there the inventory item doesn't show up.  I went ahead and cleared my browsers catch in Chrome and had the same results with no inventory item available.  Any other suggestions is greatly appreciated?  Thanks 

I appreciate all your effort, especially for trying the recommendations shared above, @ParsonsDev. I’ll make sure you get the best help available so this gets taken care of.

Since the troubleshooting steps provided didn't fix the issue, it would be best to contact our support team. They have enough tools to determine the root cause of your concern and provide more solutions. They can also perform further investigation about it if need be.

Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

I’m adding some articles to help you manage inventories in the program more efficiently:

• Add product and service items to QuickBooks Online
• Can I track inventory manually in QuickBooks Online?

Moreover, here’s an illuminating guide to organize your orders, maintain inventory, and track fulfillment to all sales channels: Use reports to see your sales and stock status.

You can always get back to this thread if you have any other concerns or questions about inventory tracking. I’ve got you covered. Have a good one!