Invoice payment -invoices paid staying on list

hillsideplumbing · ‎June 01, 2020

On QuickBooks online on our iPad ( on the laptop it’s not having this problem) we will enter an invoice payment and the next time we do a payment it still shows up on the list. The balance shows it taken off. And if you go into the invoice it shows it’s paid. This is even after it’s deposited. How do we get this invoice off the invoice payment list? The list is getting really long and frustrating! Again this is only doing this on the IPad. Thanks for your help!

RCV · ‎June 01, 2020

Let's perform some troubleshooting steps to remove the invoice payment on the list, hillsideplumbing.

The app's data may be corrupted reason why the payment still shows up on the list. Let's try clearing your app data on your iPad to refresh it.

Here's how:

Click Help.
Choose Reset App Data.
Close and reopen the app to check if that works.

If the same thing happens, try uninstalling the app to fix any damaged data issues. Then, reinstall it on your iPad. Just follow the steps and details in this article: Download and install QuickBooks Online for iPad.

I have articles here for more insights about the QBO mobile app:

Keep me posted if you need a hand with running customer reports or any QBO related. I'm always here to ensure your success. Take care always.

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Invoice payment -invoices paid staying on list

Invoice payment -invoices paid staying on list

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