Invoice won't print any text fields

Hello there, @ Mr Mark.

Thank you for reaching out to the Community. I understand how important to print your invoices in your QuickBooks Online.

Upon checking here on my end, there’s an ongoing investigation about printing invoices. Rest assured, our engineers are aware of this and they’re doing their best to find a solution to fix it.

Thus, I encourage you to contact our Phone support team. They can add you to our notification list and you'll be notified via email once the update is available.

Moreover, I'm adding these helpful articles on how to customize your invoices and receive payments in QBO:

Customize invoices, estimates, and sales receipts in QuickBooks Online

Record invoice payments in QuickBooks Online

Feel free to post here again if you have more questions about printing invoices and other QuickBooks-related concerns. I'm here to lend a helping hand.

My invoices still will not print with any text on them.  I have quickbooks online with MacBooks.   How can I fix this?  I downloaded Firefox like they said but it doesn't fix it. 

I still can't get my invoices to print.  They come out blank.  I have QB online with a MacBook

Hello there, @GinaatICDS. 

I see the advantage of seamlessly printing your invoices as it lets you work faster and can positively impact your business. We're aware that some QuickBooks Online (QBO) users are experiencing errors when printing their invoices via PDF Mac. Currently, we have an ongoing investigation (INV-93599) regarding this issue. Rest assured that our engineers are working diligently to resolve your issue and get your business up and running again. 

Additionally, if you'd like to stay updated on the progress of the resolution via email, you can contact our Customer Care Support Team. This way, they can add you to the list of affected users and keep you updated on the progress. 

To reach our support team, please follow these steps:

1. Go to the Help menu.
2. Select the Search tab, then click Contact Us.
3. Enter your issue and concern in the field.
4. Click Continue.
5. Tap the Chat or Callback option.

In the meantime, I'll add a workaround to help you move forward. You can change the template to Airy New to print your invoices. Here's how to do it: 

1. Go to Settings and then select Custom form styles.
2. Select New style.
3. Click the edit dropdown.
4. Choose the Change up the template.
5. Choose Airy New. 
6. Hit Done.
7. If you wish to share your screen, select Share access. 
8. Click Deny if you don't want to share access. 

For future reference, you can personalize and add specific info to your invoices in QBO. Check out this article to learn more: Customize invoices, estimates, and sales receipts. 

If you need further assistance with the workaround I provided, please don't hesitate to let me know. I'll be happy to help you out.

Unfortunately this did not work. I appreciate the effort to help, but we need a fix quickly, or revert to the previous version which worked just fine. Billing & invoicing are essential to getting paid. Honestly, I'm already looking at different options as far as other apps.

Same, been having this issue for over a month now (INV-92481).  They are working 'diligently' on it, they say.  Wish they were as diligent about fixing this problem as they are about charging my credit card $85/month.  Guarantee if that was an issue they'd get sh*t fixed in a hurry.  

True that! How hard could this really be to fix?

It's still not fixed.

Still not fixed.

Still not fixed.

We are still unable to PRINT INVOICES - only logo shows up.  This issue has been going on much too long, while we are all paying significant amount of money to Quickbooks.  If this "NEW" system is not working, please please get back to one that works!  Also - REFUND MONEY wasted by your clients due to Quickbooks inability to resolve this issue in a timely and responsible manner.