Invoices created from Sales Orders not printing correctly

Hi there, @marie19. 

The great news is, you've come to the right place, and I have the tools to help resolve this issue. The best way to fix this PDF problem is to run the QuickBooks PDF and Print Repair Tool within the Tool Hub. It's super easy. Follow the instructions below.  

Step 1: Download and install the QuickBooks Tool Hub

1. Close QuickBooks. 
2. Download the QuickBooks Tool Hub file. 
3. Once downloaded, open the file. (QuickBooksToolHub.exe) 
4. Go through the on-screen steps to install and agree to the terms and conditions. 
5. Double click on the Tool Hub icon when the install finishes.  

Step 2:  From the Tool Hub, run the QuickBooks PDF & Print Repair Tool

1. Select Program Problems in the QuickBooks Tool Hub. 
2. Pick the QuickBooks PDF & Print Repair Tool. This may take a moment to run. 
3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again. 

All of this information and more is available in our troubleshoot PDF and Print problems with QuickBooks Desktop. 

That should do it. With these resources, I'm confident you'll be able to print the transaction with the correct details in no time! 

I hope this response finds you with a smile. Keep in touch if you need more help with printing. I always have your back and am always happy to help. Have a great day.

Thank you so much for your prompt reply.  Unfortunately, your instructions do not help.  I am able to print to pdf and regular printer.  the problem is that it truncates the invoice so that it fits one page, where as in the past it did not do that.  What changed and how do I get QuickBooks not to truncate my Invoices that are converted from Sales Orders?  Again, thank you!

Hello there, @marie19.

Let me give you some troubleshooting steps that will help you print your invoice correctly.

Here’s how.

1. On your QuickBooks Desktop, Open an invoice that you wanted to print.
2. Click the Print drop-down arrow.
3. Select Invoice.
4. Click the Align tab.
5. Select a template to use for alignment. Then, click OK.
6. On the alignment window, enter the amount to move the text vertically and horizontally.
7. Select Print Sample to check if the alignment that you want is correct.

If the issue persists, I recommend getting in touch with our Phone Support Team. They have the proper tools to pull up and check your account to fix this issue in printing invoices.

 To reach them, here’s how.

1. Go to the Help Button.
2. Select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5.  Then, select Get a callback. 

Please know that you can also use this handy article if you need some information or procedures while using QuickBooks Desktop. Help article.

If you have any other questions, please don’t hesitate to leave a comment below. I am here to help you. Keep safe.