Invoices in Self-Employed Mobile App aren't loading

I understand how frustrating it can be when you don't receive the support you need, especially after explaining your problem multiple times, ap1321. I'm here to provide accurate information about the error you received.

Our product team is currently looking into the issue of being unable to access invoices on the QuickBooks Self-Employed mobile app for iOS devices. We will provide you with an update as soon as we have more information available.

For now, I suggest reaching out to our Support Team to include your company details as one of the affected users. Here are the steps to follow:

1. Log in to your QBSE account in a browser.
2. Click the Help icon.
3. Select Contact us.
4. Enter the error message you received and hit Continue.
5. Choose Chat or Have us call you.
   

While we investigate, we advise you to access your invoices via a supported web browser instead.

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 75 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

Here's an article you can visit and read for information on how our program handles self-employment taxes: Automatically estimate your income tax in QuickBooks Self-Employed.

Please let me know how the call goes. I want to make sure you're all set and taken care of. If you have more concerns anything related to QBSE, please know that I'm here to guide you anytime.

Thanks for the reply! Hoping the team will resolve this fast. I’m used to do all my invoicing on my phone.

Yeah getting added to a list doesn’t really work if I consistently get hung up on … Again this morning. Stephannie joined and left the chat within seconds. What kind of customer service is that    

The latest app update that I installed today did not fix this bug.

I hear your sentiments, ap1321. And this isn't the kind of experience I'd like you to have.

I appreciate you for performing some troubleshooting steps to rectify the issues. And We understand that facing challenges can be tough. I know you already reach out to our support team. But I suggest reaching out to our customer support team again. Our team is committed to providing you the assistance you need to overcome the issue you've encountered.   

With that, I suggest reaching out to our customer support team. They have the tools to pull up your account and help determine why your Invoices mobile app isn't loading, and they can create a ticket for further investigation.  

Here's how: 

1. Go to the Help menu.
2. Choose Contact Us.
3. Enter your concern.
4. Click Continue.
5. Select How would you like to connect with us? Start messaging or Get a callback.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Support hours and types.   

If you need the option to quickly categorize your common expenses and income, you can visit this article for more details: Create rules to speed up reviews in QuickBooks Self-Employed.

We always value customers who are keen to give us their feedback. If you need more help managing your transactions, don't hesitate to drop a comment below. The Community is here to help you out. Have a great day!

Same issue and experience with their latest app update. Unable to view invoices with the exact same error message. But since we are the ones paying the least(QBSE), we will be the last to get resolution. Come on, intuit. 

I noticed the online invoices within QBSE have been changed by Intuit, now my OS app no longer can open the invoices on my app.  Please resolve. 

I know this has been a challenging process for you, @Djburns. I'm here to assist you by providing a few troubleshooting steps to get your invoices in QuickBooks Self-Employed app working again. 

Before that, I need more information to help me get on the same page. Have you encountered an error when trying to open the invoices? This way, I can check here on our end if there are ongoing investigations about this matter. 

To start, refresh your QBSE app to resolve common problems. A large amount of data in the cache might cause this.

Here's how:

1. Go to the Menu icon and tap Help & Feedback.
2. Select Refresh Data.
3. Tap Refresh to confirm.

From your phone's settings, choose Apps. Then, select the QuickBooks app from the list, and click Storage. From there, tap Clear data.

If the issue persists, you may restart your phone, update your phone's operating system, and re-install the QBSE app. Also, consider logging in to your account using a web browser.

I'm a post-away if there's anything that I can do to help with your transactions in the QBSE mobile app, such as invoices. I'm also looking forward to your reply. Take care always.

Hmm. The instructions provided don’t match my up-to-date QBSE iOS app menu options and were therefore not helpful at all. 

I see how time-consuming it is when something isn't applicable the way you need it, Djburns. Let me help you route in the right direction for help so this gets sorted out right away.

Since performing some troubleshooting steps on your QuickBooks Self-Employed app didn't work on your end, I recommend contacting our Customer Care Team. They have the tools to conduct further research on your account and create an investigation ticket if necessary.

Here's how to reach them:

1. Go to Help (?) and select Contact Us.
    Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.

1. • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

See this article for more details: Contact QuickBooks Self-Employed Support. In the meantime, you can view and create invoices on a supported browser from your device.

Furthermore, if your customer wants to make a payment of their invoices, you can enter the payment transaction manually.

We're looking forward to hearing more from you, Djburns. Please don't hesitate to let us know if you have additional questions. Keep safe!

I’m having this same issue (almost all of June now) and it’s making business harder for me. Please fix this! Also, since I pay monthly for this service and it has been non functional for a month, a month credit at lesser would be appreciated. 

Thank you. 

Hi there, @Dmg09.

Currently, our product team is looking into the issue of being unable to access invoices on the QuickBooks Self-Employed mobile app for iOS devices. Rest assured that they're doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. I've included the steps to contact support below. 

1. Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.
4. 1. • Have us call you - Get a call from a support expert.
      • Chat with us - Start a conversation with a support expert.

Meanwhile, you have the option to access your invoices via a supported web browser. You can print, export as PDFs, and send reminders for ones that are overdue.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

QB self employed is no longer valid if I can’t see my invoices. It’s been a couple months and this company still has no resolution. I’m filing a grievance with my credit card company and will get a refund. 

I’m also having the same problem, I’ve signed out of the app, deleted and reinstalled, tried the help mode all without resolution. If I go to the help mode, the chat will show me current invoices, but won’t allow me to open them.

I wish you didn't have to go through all these hurdles when doing your QuickBooks tasks, Kayla. Getting this resolved is our top priority for you and other users.

As I have reviewed this investigation, we've received volumes of customers reporting the same issue when accessing invoices in your QuickBooks Self-Employed mobile app. Please know that our Product Engineers are already aware of this issue and are implementing measures to provide a resolution as soon as possible.

For the time being, you'll want to consider opening your account and creating invoices in a supported browser as an alternative. I'd still recommend contacting our Customer Support Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure you'll get back to business seamlessly.

Here's how to reach them:

1. Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and click Ask QB Assistant.
2. Enter Talk to a human and select Continue.
3. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Also, I'm adding this reference to help you record customer payment transactions in your account: Record or attach expense receipts in QuickBooks Self-Employed. It includes steps on how to create or enter expense receipts into QBSE.

We appreciate your patience and understanding as we work towards a resolution, Kayla. If anything comes up in the meantime, please get back to us in this thread. We'll always be here, willing to help.

Same thing, invoices unavailable, which makes going about business as usual impossible. At least Quickbooks can't take money off the transactions when you can't send an invoice or pay an invoice. I've just had to resort to using Venmo and PayPal instead. Maybe I'll just cancel Quickbooks subscription soon. Intuit has absolutely impossible customer service and is overall a pretty crappy product.