iPhone app data not loading

EXACT same thing happening with me. I’m ready to find a different service! 

any solutions yet???

We understand the challenges you're experiencing, @co-88. Let's work together to troubleshoot the application and ensure you can successfully access your company. I'm here to guide you through the process. 

Over time, the cache on your phone can accumulate unnecessary data, which may cause the app to behave unusually. To resolve this, follow the steps below to clear the app's cache.

1. Go to the Help menu.
2. Select Reset App Data.
3. Click on OK.

After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.

As a workaround, you can use your mobile browser to access your QuickBooks company.

Additionally, you can also receive invoice payments using the QBO app.

Let us know if you have other concerns with emailing an invoice using the QBO app. We'll be here to lend a hand.

This is still a huge problem! Why won’t any data for vendors or expenses actually ever stay on the phone. Ever time I open the app it appears all data is erased and it has to try to restart downloading that data. This makes QBO useless to me. I do all the bookkeeping for my business from an iPhone. I don’t have a desk as I’m mobile. This is completely unacceptable. 

We value your QuickBooks Online (QBO) mobile app experience and assure you that your input is being heard and taken seriously, Austin. Let's work together to solve the issue and have smooth financial management.

To begin with, let's perform a few troubleshooting steps to check if it is a mobile application issue. 

To get started, let's reset your app data:

 

1. Go to Menu ☰ and click on Help & Feedback.
2. Tap Refresh Data.
3. A "Caution" message will appear if there is a problem getting your latest QBO data, you can refresh it now. It may take a few minutes.”
4. Click on Refresh to confirm.

Once done, restart your phone and reopen the app. If you continue to get the same result, uninstall and reinstall the application to start fresh:

1. Tap and hold QBO app on your phone.
 

1. Drag the app to the Uninstall section.
2. Select Yes to confirm.

Alternatively, you can open a web browser through your phone and access QBO.

If the issue persists, I suggest contacting our live support team through the QBO web browser on your mobile device. The team has the resources to gather more information and offer immediate solutions.

I have added this link to learn more about the features to use while using the QBO app: Compare mobile app features.

Let me know if you need further help in doing your task in QBO mobile app. Drop your reply on the thread and I'll get back to you. Have a nice day!