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usernabil-k-takla
Level 1

Is anybody else having a problem exporting from Mac to QB online? I get the error "We couldn’t import your company file() into QuickBooks Online. Any suggestions?

 
3 Comments 3
ReymondO
QuickBooks Team

Is anybody else having a problem exporting from Mac to QB online? I get the error "We couldn’t import your company file() into QuickBooks Online. Any suggestions?

Hey there, @usernabil-k-takla.

 

As of this moment, there is no similar concern posted on the Community page that can be related to the error message you're getting right now. 

 

However, I can provide you a solution that will help you export your data files from QuickBooks Desktop (QBDT) for Mac to QuickBooks Online (QBO). 

 

There may be data damage in your company file that's causing this behavior. To fix this, let's run some basic troubleshooting steps in your program.

 

You can start by running the Verify Data tool in QBDT for Mac. This will scan your company file and will look for any errors or data damage that might be causing the issue.

 

Here's how:

 

  1. Go to the File menu and select Utilities.
  2. Click Verify Data, then select OK to close all windows.

verify data mac.PNG

Once you’ve verified your data, you can rebuild your company file to fix any errors or data damage that's found.

 

  1. Select File, then click Utilities.
  2. Choose Rebuild Data and select OK to close all windows.
  3. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
  4. Once the rebuild is finished, select OK.

 

In addition, before you proceed to the steps above, make sure to update QuickBooks for Mac to its latest release. Doing this will help you fix common data issues right away. 

 

​​​​​​​You're more than welcome to visit this thread again if you have other questions. Just add the details of your concern here and I'll help you out.

NT8
Level 1

Is anybody else having a problem exporting from Mac to QB online? I get the error "We couldn’t import your company file() into QuickBooks Online. Any suggestions?

Thanks, Raymond. I did and the data was verifies as valid.

Fiat Lux - ASIA
Level 15

Is anybody else having a problem exporting from Mac to QB online? I get the error "We couldn’t import your company file() into QuickBooks Online. Any suggestions?

@NT8 

Which QBD Mac year version do you have? 

Where is your company located? Do wish migrating to QBO US version or else?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

 

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