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customerservice10
Level 1

Is anyone getting a message about a server error?

 
3 Comments 3
ChristieAnn
QuickBooks Team

Is anyone getting a message about a server error?

Hi there, customerservice10.

 

Can you please provide the exact server error you received? I'd appreciate any further details so I can share an accurate solution. Then, to see if there's anyone getting the same issue.

 

Don't hesitate to post again here in QuickBooks Community. I'm always here to help.

customerservice10
Level 1

Is anyone getting a message about a server error?

Thanks for responding...Evidently it's being fixed because I'm no longer getting the error message. I'm now getting a give us a few moments "something's not right on our end"... moments ago I couldn't perform any actions now I'm getting access...

MarsStephanieL
QuickBooks Team

Is anyone getting a message about a server error?

Hello there, @customerservice10.

 

I appreciate for sharing the error message you've encountered while accessing QuickBooks.

 

In this situation, we're going to perform the browser troubleshooting method. This is done to check if this is caused by the stored data while surfing the internet. Over time this data will become obsolete and can cause this odd behavior to the program.

 

Let's start by using an incognito browser and check if you can access QuickBooks Online (QBO) program. Then, go back to the regular browser and clear the cache if you can get into QBO without any error. If not, you can use another supported browser.

 

Here are the shortcut keys to access a private browser:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
  • Safari: Hold down + Shift + N

 

Moreover, I've added this page of helpful articles about managing your QuickBooks account that you might need in the future: Account management.

 

Please don't hesitate to get back in the comment section below if you have other concerns or questions. I'd be glad to help. Have a good day and take care.

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